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Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3179
Experience:  BSc (Hons) Software Engineering, 8+ years experience as IT Support
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Yahoo is telling me to answer to my security question is wrong

Resolved Question:

Yahoo is telling me to answer to my security question is wrong when I know the answer is correct - I believe my computer has been compromised by a a virus. I have run virus scan software on my computer to remove it which has been successful but I still can't log into my yahoo account even from a different computer
Submitted: 5 years ago.
Category: Computer
Expert:  Matt replied 5 years ago.

Matt :

Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question.

Matt :

Let me know when you are ready.

Customer:

I am ready

Matt :

Ok, are you getting a launch error when trying to access yahoo mail?

Customer:

It won't let me log in and when I select I think my account has been compromised it asks a security question and I give the correct answer it tells me it is wrong

Matt :

When did this issue start?...recently?

Customer:

I did answer you - did you get that

Matt :

No, I didn't

Matt :

When did this issue start?

Matt :

Are you there?

Matt :

There is a temporary issue with yahoo servers right now due to which you are able to access your yahoo mail account, with a lot of users affected right now.

Rest assured....your data is safe and normal service will be restored shortly within 4-6 hours approximately.

A lot of yahoo users are affected right now.

Keep an eye out on this link:

http://downrightnow.com/yahoomail

It gives you frequent updates on the service disruption with yahoo.

Matt and 6 other Computer Specialists are ready to help you