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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
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Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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When attempting to open VA program My HealtheVet i receive

Customer Question

When attempting to open VA program "My HealtheVet i receive notice that the correct password XXXXX to open My HealthVet program I am refused with a drop down window that states that the passwrd used is not the password XXXXX when signing onto windows PLEASE ELIMINATE THE BLOCKAGE
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Can you please click below, then confirm your login on the right?
https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=mhvHome.

Viet - Computer Tech :

If that does not work, please click below to reset your My HealtheVet account password:
https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=forgotPassword

Viet - Computer Tech :

Note: if you forgot your My HealtheVet username: please click https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=forgotUserName

Viet - Computer Tech :

Please let me know if you have any further question. Thank you.

Customer :

ISSUE REMAINS IF YOU CANNOT SOLVE WINDOWS PASSWORD PROBLEM PLEASE SET UP REFUND OF $38.00

Viet - Computer Tech :

What happens when you click below to reset your My HealtheVet account password?

https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=forgotPassword

Viet - Computer Tech :

What is the error message?

Customer :

AN ESTABLISHED NEW PASSWORD FOR THE VA PROGRAM ALSO TRGERS WINDOW DROP DOWN STSTINT THAT THE PASSWORD IS NOT COMPABLE WITH ORIGNAL PASSWOR WHEN SIGNING ON THE COMPUTER

Customer :

FOR YOUR INFO THE va ESTABLISHED THE PASSWORD THAT WILL OPEN THE PROGRAM--ESTABLISHING A DIFFERENT PASSWORD WILL NOT WORK--THER PROBLEM EXISTS WIITH WINDOWS RECORD OF A PASSWORD OF WHICH I HAVE NO KNOWLEDGE ---IT APPEARS THAT I MAY NEED TO GET A TECHNICIAN TO SOLVE THAT PROBLEM--PLEASE DISCONTINUE YOUR EFFORT SND REFUND MY FEE

Viet - Computer Tech :

Can you clear your browser's cache/password?

Customer :

MY BROWSER IS WINDOWS EXPLORER --DON'T HAVE KNOWLEDGE HOW TO CLEAR THE PASSWRD

Viet - Computer Tech :

You mean Internet Explorer.

Viet - Computer Tech :

Please click on Tools on the top in Internet Explorer, then click on Options, then you can click on Delete.

Customer :

YES_ windows internet explorer

Viet - Computer Tech :

Please click on Tools on the top in Internet Explorer, then click on Options, then you can click on Delete.

Customer :

DELETION COMPLETE - WHAT NOW???

Viet - Computer Tech :

If that does not work, please reset the password at:
https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=forgotPassword

Customer :

SORRY FELLOWS - CALL OFF THE DOG -- YOU HAVE BEEN NO HELP --I HAD GONT THROUGH YOUR ADVIVORIES PRIOR TO CONTACTING YOU - PLEASE SET UP MY REFUND

Customer :

PLEASE CONFIRM THAT YOU WILL PRCESS A REFUND

Viet - Computer Tech :

I'm trying to help you. In order to continue the next step, please tell me what happens when you've tried my suggestions. What is the error message when recovering your password?

Customer :

CONFIRMS PROBLEM WITH WEINDOWS PASSWORD

Viet - Computer Tech :

But you were able to login your computer/windows.

Viet - Computer Tech :

I mean, you are able to login your windows in order to use the computer.

Customer :

VETERANS ADM. PASSWORD FIRMLY ESTABLISHED ---CANNOT BE CHANGED --PROBLEM WITH COMPUTERS INABILITY TO OPEN APPLICATION BECAUSE OF PASSWO--YOUR EXPERTISE APPEARS CTO BE LACKING TO SOLVE THE PROBLEM -- PLEASE SET UP REFUND --WILL EMPLOY TECHNICIAN TO SEARCH COMPUTER PROBLEM--

Viet - Computer Tech :

If you follow the instructions from the link below, you should be able to change the password:
https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=forgotPassword

Viet - Computer Tech :

If you cannot reset your password from the link above. No one can resolve your password issue except My HealtheVet. you can contact My HealtheVet at the link below:
http://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_windowLabel=contactUs&contactUs_actionOverride=%2Fgov%2Fva%2Fmed%2Fmhv%2Fcontactus%2Fportlet%2FcontactUs&_pageLabel=contactMHVHome

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Viet - Computer Tech
Viet - Computer Tech
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Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.