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Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3179
Experience:  BSc (Hons) Software Engineering, 8+ years experience as IT Support
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How do I download aol to a new computer

Resolved Question:

How do I download aol to a new computer?
Submitted: 5 years ago.
Category: Computer
Expert:  Matt replied 5 years ago.

Matt :

Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question.

Customer:

ok, great

Customer:

I'm trying to download aol to my new laptop computer: IBM ThinkPad and the aol disk doesn't work and I can't find the download on the Internet.

Matt :

Thanks for the clarification.

Customer:

are you there?

Matt :

You can download and install the latest version AOL using the following download link:
http://daol.aol.com/software/aoldesktop96/

Customer:

are you there?

Matt :

Let me know how this goes.

Customer:

ok hold on a sec

Matt :

Yes, I'm here....did you get my last reply?

Matt :

Ok.

Customer:

yes, got it...downloading now.

Customer:

can you help me with another issue, too?

Matt :

Ok, please click Accept first since your original issue has been resolved.

Customer:

I'm trying to get the new computer hooked up to my OKI printer and to my home wifi and neither works

Customer:

if I click accept it will end this chat??

Matt :

Ok, this is a completely new question not related to your original question and you would need to ask it on a new question page....according to the site rules

Customer:

So how do the fees work? $38 per question or what?

Matt :

Yes, that's right.

Customer:

aol is not opening

Matt :

What error message are you getting?

Customer:

no error message...just nothing happens

Matt :

Did you have any other version of aol already installed?

Matt :

...like aol 9.0?

Customer:

I tried 9.0 with a disk, but it didn't work either.

Matt :

Was it installed?

Customer:

yes

Matt :

I see.

Matt :

Okay ...first off, please go to Start > Control Panel > Programs > Uninstall a Program, then look for and use the 'AOL Uninstaller' to remove all AOL versions accordingly.

Customer:

ok

Matt :

Then re-install AOL 9.6 again from the link.

Customer:

do I have to restart first to complete uninstall before starting again?

Matt :

No, you should not need to restart.

Customer:

my computer says I must restart before installing it

Matt :

I see. In that case, please restart and then re-install.,

Customer:

will I lost you?

Customer:

lose

Matt :

Add this page to your Favorites and you can then come back to this page after restarting.

Matt and 5 other Computer Specialists are ready to help you

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