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If I understand correctly, are you stating that password XXXXX process is not working for you?
Can you please, elaborate on what you mean when you say that it keeps asking the same questions over and over again?
yes have tried it at least 10 times and it asks me for my security questions, which i provide, and then asks me the same security questions over and over and i provide them but it never goes beyond the security questions
Ok, does it indicate that the answers given are incorrect?
i am astupid rookie but i am at a loss
yes, it accepts the answers
Ok, I am confused...
So, it says that it is the correct answers, but repeats the question?
let me rephrase it accepts my answers but keeps repeating the questions
Ok, thank you for that.
sorry to be obtuse
- Click the following link: http://myaccount.aol.com/- Click the Forgot Password XXXXX on that page and attempt to follow the steps on that page once more to reset your password.
can i do that without losing my line to you?
ok here goes
Click the link and it will open a new page.
If you do lose me, you can always login to this site again and continue communication with me.
I will wait while you do that
this is a free aol mail account by the way, and i clicked on the forgot password XXXXX and nothing happens is there a way i can just get my original pass word from aol mail?
There is no way to "just get your password" back from AOL.
You must complete the reset process.
shall i try again
Which Internet browser are you using right now?
what is a browser again
Internet Explorer, Firefox, Mozilla, Opera, Etc
Does nothing still happen when you click the forgot password XXXXX?
i will try again
ok i answered the security questions put in and verified the new password XXXXX it went back to the beginning of the security questions to ask them all over again
Here is the sequence:1) You answer the questions2) You create a new password3) You create new security questions
Do you see what may be going on?
I think you are currently in step 3 where it asks you to create the new security questions in case you forget the password XXXXX the future again.
i did not create new security questions
Yes, what I am saying is that you have reset the password.
The second set of questions is asking you to change the currently saved answers for the security questions you already have saved.
ok but why is there no acceptance screen indicated to tell me that i can now log in
Because that is not how it works.
You have changed your password XXXXX how you must change the security answers to your questions.
In short, please "answer" THE QUESTIONS on that page once more and you will be done.
ok will try again brb
This time, please finish the process.
ok i did it three times and still ended up back at the security questions could there be something in the computer that is disabled and the passwrd change is not being processed properly?
It sounds like you may have an issue with the Internet Explorer program that you are using.
Do you have another browser you can use to do this with?
what do you suggest i try for a browser
Here, lets try this...- Click the following link: http://www.google.com/chrome- On the resulting page, click the Download Google Chrome button.- Download, save, and install that file.- Open Google Chrome (Click the Start button > Programs > Google Chrome > Google Chrome- Within the Google Chrome browser, go to the http://myaccount.aol.com/ link and reset your password XXXXX that page
Please, do that.
ok may take me awhile sorry
That is no problem
Please, let me know when that is done.
I will be standing by.
done it and still does not work
I do not know what is going on.
Please, clarify.. I understand that you do answer the questions, they are accepted, you do reset the password, it is reset, then it asks for the questions again? What happens if you answer the questions again?
nothing just returns to the security question screen
Ok, "nothing" and returning to the question screen are two different things.
Does it state anything about the questions being wrong or the zip code being wrong or anything?
returns to security screen no it accepts the answers i did have to retype the part where it asks you to enter the words again as i made an error
Ok, it sounds like you have an issue with that actual computer allowing you to complete the process.
Do you have another computer you can do this on?
Please, go through the reset process once more.This time, walk me through each step and tell me what it says.
But do NOT tell me what you put down for the answers.
Does that make sense?
Ok, please walk me through what you see on each screen.
ok i opened google chrome and have a screen that shows my most visited sites
Ok, please go to the password XXXXX site and start
the aol password XXXXX site?
Yes, the password XXXXX site that we have been work with for over an hour.
Here it is again: http://myaccount.aol.com/
Click that link and then click the Forgot Password XXXXX please.
ok i am there
And now you are going to tell me what you see on each page as you navigate through it and reset your password.
screen says let me help you reset your password
entered the security answer and now the next security screen is up and needs to be answered
Ok. Please, do so.
have done the next two screens and am at the enter your new password XXXXX i have done
After you enter your new password, which options are you given?
am back at the lets reset your password XXXXX
Ok, sorry for the confusion. When i asked which options you were given, I was not telling you to click any button and leave that page.
I am trying to figure out what you are doing to cause your results.
ce i have to end the session sorry thank you and shall be glad to pay you for all you time