My old laptop crashed, hard drive, motherboard, etc. so I do not have access to anything on it. The operating system was Vista, the new one is 7. The QB program is Quickbooks PRO 2010 and I am using the same program, although I had updated the QB to R6 and when you install it is R2. Not sure if this has anything to do with it, but when I purchased QB Pro 2010, all my previous data was used on a very old system and I had to go through different steps to restore it. The backup files I have now are from 2010 and really shouldn't have to convert. Also, when i re-installed my QB Pro 2010 on my new laptop, I had to call QB for a validation number. Anyway, hope that helps
Absolutely sure!! that is why I am frustrated, I am aware of all the other type of exts. Of course, when I did the backup, I didn't look at the file ext. since QB said I have a successful backup.
Quickbooks Company Backup file
I have them on a external hard drive |(Trekstor), a usb thumb drive and I have a file saved to my desktop.
Dustin, I followed the instructions for viewing hidden files and it appears that the QBB files are there however, I tried to restore and now getting a" Problem- QB cannot open this company file because it was updated to a new QB maintenance release other than the one you are currently using. This file was last used with release R6 and you are currently using R2. Solution - update your copy of QB by clicking on update now OR restore the backup copy of this file that was made before the file was updated. To do this click Continue, then restore a backup file in the no company open window.
I did both - no updates are available and I get the same Problem message when I try to restore.
Sorry for this long reply, but thought it would be helpful to know everything. I have some thoughts about my next step, maybe I need to restart my computer to ensure the updates are done? My only big concern about that is that I lose my connection with you and I have no idea how to get you back. Also, is there a way to print out our entire conversation? Cheers!
Wanted to keep you up to date on my situation. I was finally able to restore my backup by trial and error but the steps I believe that helped me (other than your other great suggestions) were:
I kept getting the problem message that my newly installed QB version was version R2 and I was trying to restore backup from version 6 so I updated to V6 but I still got the same problem and kept denying me to restore. When I opened QB, it showed an update to Version 7 but I had hesitated downloading this because I thought I only needed V6, but I downloaded it anyway. It still didn't let me restore because the company file I was trying to use was a read only. I unchecked the read only and this time everything worked.
Thanks so much Dustin for your knowledgable suggestions and support. I truly believe that you helped me get to this point finally and I probably would have had the most frustrating time with the support group at Quickbooks. Keep up the good work.