For Online Computer Support, Ask a Computer Technician
Thank you for choosing justanswer.com I will be glad to assist you today. Where do you see this inbox.com appear?
on the desktop when I log on
Is it an icon or something that pops up?
It covers the whole screen
I see and what version of windows are you using and are you able to click on start or anything like that?
Can you walk me through the disinstall procedure?
I can click on start
I sure can, would you click on start the control panel
Then control panel sorry
Ok can you tell me if you are in classic view?
What after control panel?
Ok On the left side do you see where it says classic view?
If it's not there don't worry about it.
If I start this I will not be able to communicate with you because of the screen
Ok once you are in control panel look for programs and features
Then you want to choose uninstall
Look through the list and see if you see inbox.com
What are the programs called? I can't see anything that says inbox
Are you in control panel?
Look for Add/remove programs do you see that?
let me try. I can't seem to find the program. I went to start, control panel, add/remove programs, but couldn't find the program. Is it under another name?
It would either be under inbox or something strange that doesn't look normal. Do you see anything like that?
Or maybe a toolbar
let me try
It might say crawler toolbar
It is still there
What did you uninstall?
Tell me exactly so I know what to tell you the next step will be?
I disinstall google toolbar, inbox is still there. what do we do next?
Do you see anything that says crawler toolbar?
I don't know this thing got on my computer
Ok can you click on the toolbar button meaning the inbox button for me?
Select help and then click on the uninstall option.
i don't understand
I am sending you a link to show you http://www.inbox.com/help/default.aspx?tbid=70031&src=tbmenu&id=813&b=1
It should be exactly under the area where you can type a web address. It should be a toolbar
I tried it but I can't find "uninstall" I was at the mainage and clicked on "help" but could not find "uninstall"
Interesting so you do see the toolbar you clicked on inbox what other options are on that tool bar?
I see the inbox main page. I clicked on"help" but don't see "uninstall"
It may be better if we do it over the phone so that we get it done correctly. I followed your previous directions and it didn't work out. I would like to get this off my computer so that I may get onto internet directly.
It still did not remove inbox.com from the desk top. It appears your instructions are solving the problem.
What is the 30 day free trial?
Is there a phone # XXXXX can you at?
I gathered that.
But in your initial inquiry when you came to this site. You said inbox.com was taking up the whole screen.
Has ANYTHING changed with that since we've started, or is it still the exact same way? Because its not making any sense at this juncture.
I'm trying to determine if the problem still exists, or if there's just some stale useless shortcut sitting on the desktop