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Sandy
Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6013
Experience:  Bachelor in Technology, 7+ years of experience
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How do you turn up up the volume on a Dell computer. I have

Resolved Question:

How do you turn up up the volume on a Dell computer. I have no sound.
Submitted: 5 years ago.
Category: Computer
Expert:  Sandy replied 5 years ago.

sandy :

Hello My Friend, Welcome to Just Answer.com. My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today.

sandy :

Is the volume low on the computer or no sound at all?

Customer:

Call(NNN) NNN-NNNN/p>

Customer:

no sound at all

Customer:

it's an older computer

Customer:

Are you there?

sandy :

yes

sandy :

okay.

Customer:

ok

sandy :

did you make some changes to this computer?]

Customer:

when?

sandy :

recently?

sandy :

when you had sound on the computer?

Customer:

My son deleted sometrhings, but I don't think you can delete the sound, can you?

Customer:

I moved recently

sandy :

yes,

sandy :

He might have deleted the sound driver.

sandy :

Do you have drivers and utilities disk

Customer:

oh

Customer:

I don't know where

sandy :

could you please tell me the model number for this printer?

Customer:

printer or computer? and where do I find it?

sandy :

computer.

Customer:

the moniter has E773c on the back

sandy :

You will find it on the computer.

sandy :

Please check on the cpu or towrer

Customer:

CN-OC3152-70821-445-3Q7X orR2V AOO or 6MGC851

sandy :

no, it is product key and serial number.

sandy :

Please try the following:

Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6013
Experience: Bachelor in Technology, 7+ years of experience
Sandy and 4 other Computer Specialists are ready to help you
Customer: replied 5 years ago.

I didn't recieve what to try

 

 

Expert:  Sandy replied 5 years ago.
Please visit the following link:

http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs

Click Drivers and Downloads.

Now, either enter your Service tag, 6MGC851 there. After this, please choose your operating system and download, install sound(audio) driver.


Note: Generally, Troubleshooting require more than once contact. If not fixed, please ask me again and I will provide you new steps immediately. Please do not leave negative feedback.
Please Confirm MY(SANDY expert's assistance by pressing the ACCEPT button. Bonus and Positive Feedback would be highly appreciated.
Customer: replied 5 years ago.

My operating system is Windows xp. Was I supposed to download Sound Blaster?

 

Customer: replied 5 years ago.

I will try this tomorrow again.

 

Expert:  Jins M. N. replied 5 years ago.
Hi, welcome to justanswer. I am Jins here to assist you. Please right click on the My Computer icon on the desktop. Select Properties. Click on the Hardware tab. Then Click on the Device manager button. Can you see any yellow colored ? marks or red colored X marks there? Please give the details.

Regards
Jins

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