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Charles A. Roberts
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2401
Experience:  2 year degree from ITT Technical Institute.
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How can I restore a Dell Vostro 1700 to factory settings (

Customer Question

How can I restore a Dell Vostro 1700 to factory settings ( setup ) For some reason my C drive says It's full? can you please help
Submitted: 3 years ago.
Category: Computer
Expert:  Jess replied 3 years ago.

Jess :

Hi, thank you for using JustAnswer.com. I am glad to assist you today.

Jess :

Please let me know when you are ready for chat by posting a reply

Customer :

Ready

Jess :

Ok... Do you just want to clear the error message about the drive C being full?

Customer :

no I really want to restore to factory settings. but yes I don't know how to fix the c drive

Jess :

When you do a factory reset, it will wipe out the drive then restore your computer to the state when you first use it

Jess :

This means that all data will be lost

Customer :

when I try to remove a program I get error messages

Customer :

that's fine I have saved all that needs to be saved

Jess :

Ok...

Jess :

Please hang on...

Jess :

Do you have Recovery Discs for your Dell Vostro?

Customer :

yes but because of the full c drive it won't let me use it

Jess :

Is it labeled System Restore disc?

Customer :

no

Jess :

Ok... Are you using the Dell laptop that you want to factory reset now to chat with me?

Customer :

when I wipe it out I'll use a different Windows OS\

Customer :

no

Jess :

Oh? What do you mean? When you wipe it out, you will install another Windows OS? What OS is it using now?

Customer :

it has windows Vista

Customer :

business

Jess :

And you want to use which OS then?

Customer :

Windows XP

Jess :

Ok... Do you have your Windows XP Disc now with the Product Key?

Customer :

But If I can restore maybe I'll rethink the different OS. I have it but not with me at the moment. it's in a box

Jess :

When you want to load XP to the Dell laptop, you can do it directly since loading XP has the option to WIPE out your drive before loading the XP OS...

Jess :

So how do you want to proceed? Factory reset first?

Customer :

ok

Customer :

yes please, I've got the laptop and it's powering up now

Jess :

Ok please do the following to start factory reset

Customer :

ok

Jess :

1. Turn on the computer.
2. When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.

Customer :

ok

Jess :

Is it giving you a Dell PC Restore by Symantec window?

Customer :

no

Jess :

So what happened when you press Ctrl + F11?

Customer :

safe mode

Customer :

with networking etc start normally

Jess :

Pressing Ctrl + F11 gives you that options?

Customer :

yes still trying

Jess :

Please give it another try. Press and hold Ctrl key, then press F11 key then release

Customer :

now it did internal HDD CD/DVD/CD-RW ETC

Customer :

BIOS SETUP

Jess :

Oh not that one....

Jess :

Did you press Ctrl + F11?

Customer :

YES TRYING AGAIN VERY SLOW MAYBE THIS is now going to work maybe

Customer :

nope back to safe mode start normally

Customer :

at the top says windows error recovery

Jess :

then what else did it display on screen?

Customer :

the safe mode start normally etc

Jess :

Oh that is not the right screen... I am sorry to tell you but the Factory Reset option in your laptop is not built-in

Jess :

To do a factory reset, you need a System Restore CD or DVD

Customer :

oh great

Jess :

These CDs or DVDs should have been created manually when you first use the computer

Customer :

did not know that

Jess :

Ok... let me explain further

Customer :

k

Jess :

System Recovery can come in different ways. Newer laptops automatically have a spacial partition (Drive D or Drive E) called RECOVERY. Hitting Ctrl+F11 will trigger the RESTORE process that will make use the recovery partition

Jess :

Those laptops that DO NOT have the RECOVERY partition, there are 2 other ways that they can do a factory reset

Customer :

i have a F drive titled recovery

Jess :

1. Manually creating recovery disc using a pre-installed software in your system
2. Or you should have got the recovery disc when you open the box in your computer when you bought it

Customer :

i can check to be sure what it says

Jess :

Ok...

Jess :

Ok. Is your Dell originally running Windows Vista?

Customer :

its a reinstallation disk

Customer :

yes

Jess :

Ok... If your Dell is in Vista originally, please try this further:

Customer :

ok

Jess :

1. Restart the computer
2. Before Windows loads, keep pressing the F8 key

Jess :

3. You should get Advanced Boot Options screen

Customer :

advanced boot options

Jess :

Cool? See it there?

Jess :

Navigate to the "Repair your computer" option

Jess :

Then select the appropriate language and click then click "Next" button.

Customer :

all i see directory services restore mode

Customer :

yes thats there

Jess :

Ok...

Customer :

ok

Jess :

Sign onto the system as an administrator.
Without admin rights, you will be unable to perform the system restore.

Then select "Dell Factory Image Restore" and click "Next".

Customer :

that option not there

Jess :

What options do you have there?

Customer :

only system restore windows complete PCrestore

Jess :

Cool... try to use complete restore

Customer :

command prompt and windows memory diagnostics tool

Jess :

Please choose the complete PC restore option there

Customer :

it says restore from a backup

Jess :

other options? Is there a browse button there to point it to Drive F where the recovery partition is located?

Customer :

no valid backup locations could be found

Jess :

other options? Is there a browse button there to point it to Drive F where the recovery partition is located?

Customer :

asks for location date & time computer

Customer :

no browse button

Jess :

In the location, can you point it to Drive F? Or type F: there

Customer :

can a command prompt do something

Customer :

no it wont let me put anything

Jess :

oh ok... Did you choose complete PC Restore ?

Customer :

yes

Jess :

Please try to do system restore (the other option in the previous screen)

Customer :

no restore point

Jess :

Please try to do system restore (the other option in the previous screen)

Customer :

k

Jess :

Hi, please check this:

Jess :

When you see the DELL banner, press Ctrl+F11 immediately

Customer :

ok

Jess :

Please get the right timing and see if your get the Dell PC Restore screen

Customer :

internal HDD CD/DVD/CD-RW

Jess :

Oh ok... please do the F8 thing again, restart, keep pressing F8. Ctrl + F11 really don't work with your model

Customer :

IVE TRIED THIS SO MANY TIMES IN THE LAST 4 months or more

Customer :

ok

Jess :

Ok... please try F8 then choose the system restore option, not the complete PC rstore

Customer :

ok

Jess :

When you are in Advanced Boot Options,
Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.

Customer :

no restore points created

Customer :

no choices to click on

Jess :

In the Advanced Boot options, is there a Repair Your Computer option? Please choose it then...

Customer :

days my computer is running in a limited diagnostic state

Customer :

yes

Jess :

After choosing that repair option, did you LOGIN as an administrator?

Customer :

im sorry about all this.

Customer :

it now is doing arepair checking your system

Customer :

yes

Jess :

oh ok... so the repair is now in progress? good to know that...

Customer :

it says attempting to repair

Jess :

Ok...

Customer :

also says it might take over a hour to complete

Jess :

Oh ok... just take your time then... Please be patient on this as the process really take some time...

Customer :

im very patient so no problem :)

Jess :

Oh ok...

Customer :

this is the longest this process has taken sooooo maybe it's going to keep going

Jess :

Oh... How is it going there? Already restoring?

Jess :

Or still checking?

Customer :

still checking

Jess :

Oh ok... some more time....

Customer :

hope this help isn't by the hour

Jess :

oh yeah... it is not a per-hour service. In fact, we can reconnect anytime

Jess :

Until the problem is resolved

Jess :

Can I get back to you tomorrow? I just want to sign off for the day now. It is already 3:30AM here in the Philippines.
Please bookmark our chat page so that you can easily get back to me anytime. To bookmark, click Favorites => Add to favorites
I will just get back to this page tomorrow to see your replies...

Jess :

Thanks....

Customer :

ok thanks it just finished so we will see thank you

Jess :

How is it going? Did the repair complete successfully?

Jess :

Please let me know your results so that I can help you further....

Customer :

It did not work I still haven't been able to restore the Dell Vostro using Vista Business

Expert:  Charles A. Roberts replied 3 years ago.
Thank you for choosing justanswer.com I will be glad to assist you today. Are you trying to restore via disk or right off of the hard drive?
Customer: replied 3 years ago.

I don't have the restore disk, but I'm trying to get my dell Vostro 1700 running Windows Vista. Not happy with Vista at all. Somehow my C drive says it's full (i say "impossible") SO full I can't install a program to erase anything or everything. So I've tried everything to restore to factory settings with no luck. I'm tempted to give up and maybe get new hard drives installed. Or maybe try this service one more time.

So what do you have?

 

Expert:  Charles A. Roberts replied 3 years ago.
There is another way but you would need to format the C: drive do you have a windows XP disk at all. You see I am going to be honest with you and if you so unfamiliar with a computer and hard drive space and windows requirements that's not good. However if you have a windows XP disk you can manually format the C: drive but you would need to remove the disk right when windows starts the format. Once done then you can run the recovery software you will just ned to make sure you don't delete the recovery partition. Evidently the C drive does not currently have enough free space to store the expanding files the recovery software uses. Or the other option is revoery software will be needed. Especially if the built in recovery fails comepletly.

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