Hello and welcome to just answer
can you tell me the code that you get on the blue screen after the computer crashes
there have been several but I didn't copy them , usually a string of fs and 0s and another that starts with SAP
you get to the desktop when you restart the computer?
sometimes I have to try several times, but yes I can get there eventually. I have desktop available now.
please give me a minute
did you install any new software recently?
after which this thing started happening?
Yes, some upgrades, Firefox 4 and IE9 but I was having problems like this before that. Now it's just worse. Firefox won't even open.
As there are many things which can cause such error, we will have to check them all
The very first thing to check is a faulty software
2. The second thing to check is any malicious software or a virus
3. To check the hardware
do you have windows vista disk?
no- jusst the original OS disks which would erase everything
first try this hot fix from microsoft
select the appropriate version of the fix, according to your vista installation
i got hotlink DANGEROUS URL REMOVED but it says it not commonly dowloaded and could harm my computer. ???
well that is a fix provided by microsoft for this purpose specially
which one did you download?
1st, second or the third one
none because of the message above.
this is the email I recd - I don't see any 1 2 3
IMPORTANT INFORMATIONFor your convenience, we put the hotfix that you requested on an HTTP site. You can download the hotfix from this site without us filling up your e-mail inbox.WARNING This hotfix has not undergone full testing. Therefore, it is intended only for systems or computers that are experiencing the exact problem that is described in the one or more Microsoft Knowledge Base articles that are listed in "KB Article Numbers" field in the table at the end of this e-mail message. If you are not sure whether any special compatibility or installation issues are associated with this hotfix, we encourage you to wait for the next service pack release. The service pack will include a fully tested version of this fix. We understand that it can be difficult to determine whether any compatibility or installation issues are associated with a hotfix. If you want confirmation that this hotfix addresses your specific problem, or if you want to confirm whether any special compatibility or installation issues are associated with this hotfix, support professionals in Customer Support Services can help you with that. For information about how to contact support, copy the following link and then past it into your Web browser: http://support.microsoft.com/contactus/For additional support options, please copy the following link and then paste it into your Web browser:http://support.microsoft.com/Before you install this hotfix------------------------------If you decide to install this hotfix, please note the following items:Do not deploy a hotfix in a production environment without first testing the hotfix. Back up the system or the computer that will receive the hotfix before you install the hotfix.Additional hotfix information-----------------------------This hotfix package uses a password. Therefore, you must enter for each package the password XXXXX we included in this e-mail message. To make sure that you enter the correct password, we recommend that you highlight, copy, and then paste the password XXXXX this e-mail message when you are prompted. If you do not enter the correct password, you cannot install the hotfix.NOTE Passwords are set to expire every seven days. Download the package within the next seven days to make sure that you can extract the files. If there are fewer than seven days left in the password XXXXX cycle when you receive this e-mail message, you receive two passwords. If this is the case, use the first password XXXXX you download the hotfix package before the date in the "Password XXXXX On" field that is listed in the table at the end of this e-mail message. Use the second password XXXXX you download the hotfix package after the date in the "Password XXXXX On" field.NOTE For your convenience, we send the hotfix location to you in a hyperlink. To connect to this hotfix location, you can click the hyperlink in the "Location" field that is listed in the table at the end of this e-mail message to have your Web browser open that location. However, sometimes e-mail program settings disable hyperlinks. If the hyperlink in this e-mail message is disabled, please copy the hyperlink in the "Location" field and then past it into the address box of your Web browser. Make sure that you include the exact text (without spaces) between the parentheses in the http:// address.Package:----------------------------------------------------------------------------------------------------------------------KB Article Number(s): 976529Language: All (Global)Platform: x64Location: (DANGEROUS URL REMOVED)Password: %Aa@30fPassword XXXXX On: 04/08/2011Next Password: DC8Z*wrNOTE Make sure that you include all the text between "(" and ")" when you visit this hotfix location.
i mean when you went to the link i provided you, what did u do?
I only see one and it said it might damage the computer. Should I save it or run it?
run it please
when I try run I get a screen that says it might damage my computer and gives a choice of delete or actions,
actions says delete or don't run.
i am not sure about the working of this piece of software
so i will opt out here and will allow other experts to help you on this
thank you very much for coming to just answer
Sorry for the long delay. Malware scan took over 16 hrs, found and quarantined 8 items.. Should I delete them?
unfortunately problem is not resolved.Comp will crash, then do startup repair and system restore. Restart to complete repair, config updates 1-3, then Windows has recovered. But it hasn't. If I try several operations, it crashes again and cycle begins again. Very frustrating. Still cannot open Firefox, my primary browser. What to do next Jason?
I followed the instructions step by step. I pressed restart and then f8ed until I got option to start in safe mode w networking. Then . . . initialization failed with info stop: 0x oooooo5c (/////////////// - I think 3 specific numbers - they disappeared before I could copy them down.
Then I had to shut the PC down manually, and go thru the startup repair, restore, etc.
So I'm still nowhere. Maybe there's some obvious step I'm missing but I don't know what.
What to do?
I ran the hitmanpro, twice. First time it crashed the system. Second time it completed cycle, examining 164,103 files in 12 mins and deleting 43 traces, mainly tracking cookies, andd 2 or 3 malware files.
Should I try the safe mode with networking and inetcpl.cpl now or something else?
Thanks for reply. Followed your instructions. Computer once again began with startup repair, restore instructions. On complettion, the screens seemed normal, but still no Firefox. The computer is now operable at a limited level, which is why I can communicate with you. One item that might have some relevance, I don't know.
I have been getting a red vertical line on all screens on the right side, about 80 % to the right side. It isn't visible on email screens, but on all others. Just fyi.
My computer is a Gateway DX 4300
The display adaptor readout is:
ATI Radeon 3200 graphics
ATI Radeon 4600 Series
While getting this info, I had another crash. I was able to copy the following:
Stop: 0x0000007E (0xFFFFFFFC0000005, 0xFFFFFFA600199A94D,
Volsnap.sys - address
It also asid to check w hardware vendor for any BIOS updates and to disable BIos memory options such as caching or shadowing by opening is Safemode and selecting Advance Startup operations and selecting safemode.
I then had to manually restart the comp. and go thru repair and restore to get here.
What say you?
I have done as suggested. Windows opened and the screen was all rearranged. I restarted and Windows Memory Diagnostic Tool opened and checked Memory Problems.
Again it said Hardware problems detected and to identify and repair I should contact the mfr. That's where I started several days ago.
On restart it reinstalled ATI Radion 4600.
My screen shows about 1/2 of the icons on the desktop.
I don't have any idea what the next step is. The computer seems as unstable as ever.
Are we zeroing in on anything?
I apologize for the long delay in replying to you. I was called out of town unexpectedly and only now got back.
I never installed any additional video card and the unit has run fine since I bought it in Sept. of '09, so I am having trouble believing that this issue is relevant.
The computer is still very unstable and crashes frequently, going thru the usual repair and restore functions, only to crash again.