Please try the following:
If there is still issue, please click here, to download and install Firefox browser and open Firefox and see if you go to banking website or any website in Firefox and check.
Will I lose this informationI/chat if I close everything? The bank tech help asked me to I have Mozilla Firefox and have tried to go that way...did not work
You can bookmark/add to favorite this web page to get back to me any time.
Also, try Google Chrome browser if needed:http://www.google.com/chrome
If that fails,Please try this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred.