How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
Type Your Computer Question Here...
Bernie is online now
A new question is answered every 9 seconds

I cannot access my Yahoo E-Mail account-- Receive a message

Customer Question

I cannot access my Yahoo E-Mail account-- Receive a message that I have a "bad" password-- I would like to establish a new password XXXXX would allow me to get to my E-Mails-- What do I need to do???   Thanks    Barb HerzogI        What is happening with my yahoo problem? Seems like you have stopped trying to solve this yahoo problem that I have had for a month. Please respond on this page because I cannot receive new message on my yahoo mail.
Submitted: 5 years ago.
Category: Computer
Expert:  Bernie replied 5 years ago.
Hi, I'm Bernie and I'll be the technician helping you today. Sorry to hear you're having this issue.

You will need to reset your Yahoo password. Please click on the following link:

1. Under the YahooID box type your full yahoo email.
2. Leave the password XXXXX blank.
3. Click on the I can't access my account link
4. Select My Password XXXXX't work and click next
5. Type your YahooID (full yahoo email) again
6. Try your best to enter the code shown from the picture (click Need audio assistance to listen to the code)
7. Click next
8. It will now ask you where you want to have the reset password XXXXX sent, choose your alternate email address (see note below if you can't use this option). Please check your alternate email for a message from Yahoo, it will have a link inside that will let you create a new password. Make sure to check your junk mail if you can't find it in your inbox
9. Once you've created a new password XXXXX make note of it, it should now let you back into your email

If you still can't reset the password XXXXX you cannot check your alternate email address or forgot your security question, please fill out the form completely found at this page:;_ylt=AnVwk1PdgaViQUxTEMZ_H5ELGnlG?

You can put "I don't remember" in the security questions when it asks you for them in the form if you can't remember them.

Then make sure all the other information is pertinent (like the date of birth, address, name, etc).

Also, make sure you are using the same computer that you regularly sign into your Yahoo email with - them monitor the location of the comptuer and if you're using a computer that you don't normally use to do this, it works against you.

Please fill out that form completely and submit it - at the bottom where you give an email address they can contact you at - don't put your Yahoo email, but rather an alternate email, this is very important (or else they will never contact you back).

Send it to the Yahoo recovery team - the more information you can give proving it is your account the better, someone will contact you within 2-3 days.
Customer: replied 5 years ago.
we have changed the password; however, when opening the yahoo screen, we get the correct screen but CANNOT access new mail without getting "warning - cannot access external email" and shows an upside down yellow triangle with an exclamation mark.
Expert:  Bernie replied 5 years ago.
Does this also happen with the Safari browser?
Customer: replied 5 years ago.
Safari shows same warning "The following error occured when fetching your external mail badpassword"
Expert:  Bernie replied 5 years ago.
Unfortunately I am out of ideas - but I will opt out and give other experts a chance to try and solve your question. You'll get an email when another technician has posted to this page. They have access to this thread and can see everything we've discussed so far. Thank you for you patience.
Customer: replied 5 years ago.
How am I to get an email when my problem is bringing up new emails?
Customer: replied 5 years ago.
You experts have not resolved my problem. I CANNOT BRING UP NEW MAIL.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company