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Rojus Alappat
Rojus Alappat, Computer Support Specialist
Category: Computer
Satisfied Customers: 512
Experience:  5+ Years of Experience as System Admin.
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my ex gf hacked and changed my facebook pw and email its associated

Customer Question

my ex gf hacked and changed my facebook pw and email its associated withs password
Submitted: 3 years ago.
Category: Computer
Expert:  Rojus Alappat replied 3 years ago.

Rojus Alappat :

Hi...

Customer :

hello so its a counfusing situation

Rojus Alappat :

I am Rojus...

Rojus Alappat :

Hope I can assist you...

Customer :

Yesterday my facebook was compromised. My ex-girlfriend changed the password to my account. She then changed my password to the email that is is linked to. Both security questions on my yahoo email were changed as well.

Customer :

I hope so too. My name is James

Rojus Alappat :

Ok...

Rojus Alappat :

She has changed you yahoo security questions too ?

Customer :

yes

Customer :

i tried having it reset to an alterate yahoo email i have access to

Customer :

no luck

Customer :

i tried having it reset via text from a desktop they dont from my phone they do but the password reset code doesnt work

Rojus Alappat :

let me try... and i will get back to you soon...

Customer :

ok

Rojus Alappat :

have you sent any mails regarding this to yahoo ?

Customer :

yes even called them

Customer :

i can provide name

Customer :

address zipcode anythin

Customer :

even alternate yahoo email addresses and passwords

Customer :

they needed the security answer

Rojus Alappat :

what yahoo people told ?

Customer :

i need the answers to security questions

Rojus Alappat :

havent you got the changes to your alternate email ids ?

Customer :

what u mean the email i need is XXXXX@XXXXXX.XXX i have alternate ones XXXXX@XXXXXX.XXX with the password and XXXXX@XXXXXX.XXX with the password

Customer :

but the 1 i need is the 1 tied in with my facebook

Rojus Alappat :

Why I asked is first you try to log on to your yahoo account then it will be much easier to logon to FB

Rojus Alappat :

so If you got he changes in your alternate email id

Customer :

es exactly i put forgot password

Rojus Alappat :

ok

Customer :

than i verrify email addy but ithe last step is the answers to the security questions which is changed

Customer :

and cant answer

Rojus Alappat :

Ok...

Rojus Alappat :

the alternate email id was with yahoo ?

Customer :

yes

Rojus Alappat :

did you check your alternate email id for any mails ?

Customer :

yes i did but on my fb info only has the 1 email address on file

Customer :

so would only send the reset pw to that

Customer :

or are u saying....

Customer :

when i try to log into yahoo is there a way to have my pw reset to an alternate address

Rojus Alappat :

What I am asking is when you log on to your alternate ID you will be getting the new password of your email ID right(As your GF has changed your password, i will defenitely comes to your alternate email ID right ?)

Customer :

confused are u on the computer going in my accout now? i can provide email and passwords if u can check

Customer :

i can log into XXXXX@XXXXXX.XXX and XXXXX@XXXXXX.XXX yes i cant log into the 1 i want

Customer :

XXXXX@XXXXXX.XXX

Rojus Alappat :

As i couldnt see your email id here

Rojus Alappat :

you just put your email ID as

Customer :

u cant see it?

Rojus Alappat :

no...

Customer :

theejames101

Rojus Alappat :

ok

Customer :

is the 1 i need

Rojus Alappat :

ok

Rojus Alappat :

wat abt the alternate id

Customer :

i also have thejamesriking1 and theejames1783

Customer :

thise are the alternate

Customer :

which i have access to

Rojus Alappat :

so just logon to

Rojus Alappat :

thejamesriking1

Rojus Alappat :

and theejames1783

Rojus Alappat :

if she changed your password

Customer :

but there not all tied in

Rojus Alappat :

you will get the updates in your alternate ids right ?

Customer :

nope theejames101 is only for my facebook and not tied in to the others

Rojus Alappat :

that i got understood

Rojus Alappat :

first you try to get the password of your email id

Rojus Alappat :

then we can come to FB account

Customer :

im in thejamesriking1 now

Customer :

and have notifications

Customer :

my cell phone was added to the account

Customer :

yes says theejames101 was added to my account

Rojus Alappat :

ok

Customer :

but when i try to verify they send an email to theejames101 to confirm

Customer :

i cant get in so i cant confirm

Rojus Alappat :

didnt get you

Customer :

i got an email notification saying...

Customer :

an alternate email address is added to this account the 1 i need

Customer :

but than i have to verify

Customer :

so i click verify and it says we have sent a confirmation email to theejames101

Customer :

but i cant login that 1 to confirm

Rojus Alappat :

You just call to yahoo and let them the mail which you have got in your alternate ID

Rojus Alappat :

so that they might be able to provide a solution

Customer :

i did they cant

Customer :

they need the security question answered

Rojus Alappat :

yea that i understood

Rojus Alappat :

what i am asking is

Rojus Alappat :

You just forward the verification mail (that you got) to yahoo mail

Customer :

to what address

Rojus Alappat :

one sec

Customer :

k

Customer :

?

Rojus Alappat :

let me check it

Customer :

what u need?

Rojus Alappat :

you just sent a mail regarding this to cc-advoc@yahoo-inc.com

Customer :

imma forward this and send it to XXXXX@XXXXXX.XXX?

Rojus Alappat :

yea

Customer :

and than what happens?

Rojus Alappat :

Once you could convince them.... There is a possibility...

Rojus Alappat :

That is y i asked

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