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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35198
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I am unable to get the CD to load on my laptop. I am on the

Customer Question

I am unable to get the CD to load on my laptop. I am on the net and tried both ways the instrructions told me to do it. It saya Windows can not find D:\langsel.exe

Margo
Submitted: 5 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Does any other cd works on your computer?

Viet - Computer Tech :

Can you insert the CD disk, then click Start, Computer, then open the cd/dvd drive letter, then open langsel if needed?

JACUSTOMER-1eif58yd- :

Hi Viet,

JACUSTOMER-1eif58yd- :

It says it cannot find langsel.exe

Viet - Computer Tech :

Please see my previous two questions above.

JACUSTOMER-1eif58yd- :

I have and did what you instructed.

Viet - Computer Tech :

Does any other cd works on your computer?

JACUSTOMER-1eif58yd- :

Yes

Viet - Computer Tech :

Can you insert the CD disk, then click Start, Computer, then open the cd/dvd drive letter, and let me know what you see.

JACUSTOMER-1eif58yd- :

Is this costing me money ?

JACUSTOMER-1eif58yd- :

I see nothing

Viet - Computer Tech :

what cost?

Viet - Computer Tech :

if you insert another disk, what do you see?

JACUSTOMER-1eif58yd- :

the answers to my questions. I see something about a subscription

Viet - Computer Tech :

This is JustAnswer.com; we provide technical / computer support, but we are an independent company. We are not affiliated with any other company.

Viet - Computer Tech :

if you insert another disk, what do you see?

JACUSTOMER-1eif58yd- :

Ok I put in another CD and the movie began

Viet - Computer Tech :

then click Start, Computer, then open the cd/dvd drive letter,and right-click on click on Explore.

JACUSTOMER-1eif58yd- :

nothing happens it just sits there

Viet - Computer Tech :

You must be able to open the disk.

Viet - Computer Tech :

to see the content on it

JACUSTOMER-1eif58yd- :

nope it will not open it is McAfee anti virus disc. Thanks

Viet - Computer Tech :

How do you open any data file cd?

JACUSTOMER-1eif58yd- :

click on it

Viet - Computer Tech :

Then you should be able to click on it

JACUSTOMER-1eif58yd- :

bu tit does not open, so I think it is a bad one. I am finished now and will attempt later. thanks for your help

Viet - Computer Tech :

you can also just download mcafee

Viet - Computer Tech :

then install it.