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Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 5960
Experience:  Bachelor in Technology, 7+ years of experience
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My hp officejet 5510 all in one is not printing from my computer.

Resolved Question:

My hp officejet 5510 all in one is not printing from my computer. The error message is "offline." My computer HP Pavilion is not offline. I verified that through "Tools." I also deleted everything in the queue, so that wasn't the problem. I now have one printing order online.
Submitted: 5 years ago.
Category: Computer
Expert:  Sandy replied 5 years ago.
Hello My Friend,

Welcome to Just My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today.

Please try to reset your printer first as under:

1. Press the Power button ( ) to turn off the printer.
2. Disconnect the power cord from the electrical outlet.
3. Hold down the power button and Wait 60 seconds.
4. Reconnect the power cord to the electrical outlet.
5. Press the Power button ( ) to turn on the printer.

Note: Fixing computer, printer is a lengthy process. If not fixed, please ask me again and I will provide you new steps immediately. Please do not leave negative feedback.
Confirm MY(SANDY expert's assistance by pressing the ACCEPT button. Bonus and Positive Feedback would be highly appreciated.
Customer: replied 5 years ago.
Your suggestion did not resolve the problem so I am following your directive to ask for more information.
Expert:  Sandy replied 5 years ago.
Sandy and 3 other Computer Specialists are ready to help you