You have windows 7 right?
Does another USB device, like USB drive or USB flash drive work on your computer?
Can you click here, then click on Run now, to try the automatic hardware/USB fix from Microsoft website?
Yes, I have Windows 7 and our other USB devices work on the computer. I clicked on "Fix It" and "run now" and my USB device still says it" requires troubleshooting", "unknown device not working properly" and "stopped device Code 43".
That's really strange.
Sorry I have no further suggestions, let me open your question to other experts.
Please do not wait, another expert will email you if he has any other suggestion. Thanks.
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I saw your posting and would like to try and help.
The "device Code 43", does in of itself, indicate that Windows is getting a notice that the device is malfunctioning. Now being you have used a second one and get the same message, this lends to a question I have: Have you used a different cable for the second device check?
I don't know whether I ever got a "Code 43" with the first Kobo eReader I had but did with the second one when I ran "Fix-It" however both Kobo readers came with their own separate cord so the new one it's own cord and I have tried plugging them into different USB ports. With both Kobos I got the Status: needs troubleshooting and the problem could not be fixed by troubleshooting.
Thank you for continuing to work on my problem. I have to head out for a couple of hours but will get back to you as soon as I can.
Thank you for the feedback and I am always happy to be helping out a client.
Since we now know we have two separate units and cords, this almost 100% eliminates a hardware issue with their unit.
Let me ask this: Your Windows 7 Starter Edition, is that 32-bit or 64-bit?
It is a 32 bit. The Kobo has been plugged in and unplugged so many times from the computer without using "eject" because the computer doesn't recognize it, could I have inadvertently caused a problem removing it from the computer without the "OK to eject"?
Willl be back in about an hour. Thanks!
Thanks for the info, and take your time. I will be here until approx 16:30 my time - which is USA central time.
Unplugging and such can cause issues, but USUALLY, what will happen to a user on their device is the device will "loose" all data stored on that unit. This does not appear to be our issue here.
I do need to ask this: When you plug in to any USB port, does Windows still try to find a driver and install each time, or did you notice that the first time in each USB port and now none do such?
I honestly can't remember because I have done it so often - sometimes the computer shows "ereader" in the "devices" section of "devices and printers" along with our other devices (monitor, mouse); sometimes it appears as a small device labeled as a "storage device" in that same section;sometimes it appears as a very large "mass storage device" in a section all by itself labeled "unspecified" - it doesn't matter which section it is "stored" in, it always shows "Status: needs troubleshooting". Whenever I plugged either of the Kobos in to the computer, the Kobo itself always says "connected" and the computer makes the "da-dum" sound.
Am here now for the rest of the morning so will check back frequently - I am on Pacific Daylight time. Thanks!
I am going to open this to other experts, so that you can get more devoted response times from another.
I am having many client's at once right now, and I am finding myself not able to devout enough time like I should to your question.
Thanks and have a great day!