What exactly do you mean by wont work ?
does it install ?
what program are you trying to use it with ?
quick play, but that doesn't even work at the moment
are you there?
Sorry had a slight problem here.
From what i can find quickplay was a dog that hp wants to forget it every created. And im not even sure where it would use the webcam as its a media player not really a recorder.
see if the webcam will work with that.
If you want to try to get the quickplay working we can try but either i am looking at the wrong program or there is a different version. I admit i just glanced at it but i dont see where it would use the webcam
Ok try this
Go to control panel / system / hardware tab / DEVICE MANAGER
look for the webcam in the list of devices.
it may be called usb video device or something like that.
highlight it and press delete on your keyboard
it will either disapear or give you a message asking if you want to uninstall it. If you get the message say yes uninstall it.
Then reboot the computer and it should find the webcam and reinstall it automatically.
ok you have looked through every listing in there and there is nothing that could be a webcam ?
what make and model is the computer ?
most likely it is physically broken and the computer is not picking it up.
But if it is working than it is definately not installed.
If you give me the exact make and model i can find the drivers on hp's website and running them may install it.
well if you already did it lets try something else first.
You say it worked a week ago?
Try doing a system restore to a few days before it stopped working
start menu /all programs / accesories / system tools / system restore
select restore to an earlier date.
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settngs box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.
in the run box on the start menu
then hit enter
make sure that plug and play is started in the list
then go back to the device manager
hit scan for new devices
If it doesnt find the webcam that way and it doesnt find it automatically when it reboots
then the webcam is physically broken. Or there is a slim possibility that there is a hardware switch on the laptop somewhere that turns it off and it is turned off.
Otherwise I think you may need to either get it repaired or buy an external webcam.
This one is actually pretty descent and it costs 9 bucks. You can actually get it for about half of that but it ships from hong kong and takes at least a month. For the 9 bucks its only a few days.
It worked better and easier then the $60 logitech i had before
try under actions or one of the icons on top
it may say scan for hardware changes.
I totally agree with you. Not worth fixing when it can be replaced so cheaply.
Sorry that i could not help more but there is a limit to what we can do through the internet and fixing physical problems isnt possible. The best i can do is confirm that yes it is a physical problem and replacing it is your best option.
If i was of assistance or you feel i gave my best efforts in a professional manner I would apreciate if you clicked on accept. it will not charge you any additional money but i do not get paid out of your deposit if you do not accept. That is your choice of course
If you do not accept the money remains on account for you here for use with this or another question. Or you can arrange for a refund by emailing XXXXXXX@XXXXXXXXXX.XXX
thanks and have a great day