So you do not have the windows / recovery disk.
Do you need to get any file from this computer?
To do a system recovery, turn off the computer. Then turn it on and press at the key F11 (or could be F10) when the first screen/hp logo appears.
no disk... do not need any file
what screen is to come up
the phoenix BIOS setup utility
the hp logo screen
hit F11 nothing, hit F10 BIOS SETUP
Sorry, then you need the windows / recovery disk.
HOW DO I GET IT
If hp does not have it, click http://www.restoredisks.com/findrestoredisk.aspx
is there any thing i can do to try to make the recovery disk from the laptop
Sorry you could not. You could have done it when the system was working.
is there anyone else i can chat with
Is the system under warranty?
no i really dont have the money to buy i the disk
is there any place i can download it
Sorry, HP or any other company won't support for non-warranty products
i just need the labtop to work that is how i work is from my labtop
Sorry, you need the windows / recovery disk to repair/reinstall windows as windows is corrupted.
ok well i restarted to labtop and it ran throught startup repair...it says windows can not repair this computer automatically i click on View advanced options for system recovery and support and it aks for keyboard inpit method i click us, now it is at system recovery options it says Username: HomeGroupUser$?/ Guest
If you can use the recovery method to reinstall windows, then just follow its directions
than passord i dont know what the password XX.... is it some facorty one or what
that is where i am stuck at i dont know it
try the computer password XXXX you have.
i never put i password XX it
???? that is why i am stuck
what if you do not enter any password?
you probably have set it when you first got the computer but forgot
no it asked me if i wanted to but never did
my wife has a computer just like my but a few years older than mine and i had to do a system restore on it last week cause she crashed last month and i did not have to make a password XXX it
If you've tried without the password XX any password XXX it does not work, then sorry you need the windows / recovery idsk.
i can pull up the adminstrator: x:\windows \system32 \cmd.exe
what can i do now
it is the command prompt
so what can i do
from the command prompt you cannot do anything.
You really need the windows / recovery disk: