How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36843
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

my hp pavilion dv6000 wont load windows it starts up and goes

Customer Question

my hp pavilion dv6000 wont load windows it starts up and goes to the starting windows than the blue screen of death come up and it restarts it does it all day i have try to go it to safe mode and it does it too how can i do a system restore with out a disc and cant ever get into window to make the restore disc?
Submitted: 6 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

So you do not have the windows / recovery disk.

Viet - Computer Tech :

Do you need to get any file from this computer?

Viet - Computer Tech :

To do a system recovery, turn off the computer. Then turn it on and press at the key F11 (or could be F10) when the first screen/hp logo appears.

JACUSTOMER-oobmwqz2- :

no disk... do not need any file

JACUSTOMER-oobmwqz2- :

what screen is to come up

JACUSTOMER-oobmwqz2- :

the phoenix BIOS setup utility

Viet - Computer Tech :

the hp logo screen

JACUSTOMER-oobmwqz2- :

hit F11 nothing, hit F10 BIOS SETUP

Viet - Computer Tech :

Sorry, then you need the windows / recovery disk.

JACUSTOMER-oobmwqz2- :

HOW DO I GET IT

Viet - Computer Tech :

If hp does not have it, click http://www.restoredisks.com/findrestoredisk.aspx

JACUSTOMER-oobmwqz2- :

is there any thing i can do to try to make the recovery disk from the laptop

Viet - Computer Tech :

Sorry you could not. You could have done it when the system was working.

JACUSTOMER-oobmwqz2- :

is there anyone else i can chat with

Viet - Computer Tech :

Is the system under warranty?

JACUSTOMER-oobmwqz2- :

no i really dont have the money to buy i the disk

JACUSTOMER-oobmwqz2- :

is there any place i can download it

Viet - Computer Tech :

Sorry, HP or any other company won't support for non-warranty products

JACUSTOMER-oobmwqz2- :

i just need the labtop to work that is how i work is from my labtop

Viet - Computer Tech :

Sorry, you need the windows / recovery disk to repair/reinstall windows as windows is corrupted.

JACUSTOMER-oobmwqz2- :

ok well i restarted to labtop and it ran throught startup repair...it says windows can not repair this computer automatically i click on View advanced options for system recovery and support and it aks for keyboard inpit method i click us, now it is at system recovery options it says Username: HomeGroupUser$?/ Guest

Viet - Computer Tech :

If you can use the recovery method to reinstall windows, then just follow its directions

JACUSTOMER-oobmwqz2- :

than passord i dont know what the password is.... is it some facorty one or what

JACUSTOMER-oobmwqz2- :

that is where i am stuck at i dont know it

Viet - Computer Tech :

try the computer password that you have.

JACUSTOMER-oobmwqz2- :

i never put i password on it

JACUSTOMER-oobmwqz2- :

???? that is why i am stuck

Viet - Computer Tech :

really,

Viet - Computer Tech :

what if you do not enter any password?

JACUSTOMER-oobmwqz2- :

yea

Viet - Computer Tech :

you probably have set it when you first got the computer but forgot

JACUSTOMER-oobmwqz2- :

no it asked me if i wanted to but never did

JACUSTOMER-oobmwqz2- :

my wife has a computer just like my but a few years older than mine and i had to do a system restore on it last week cause she crashed last month and i did not have to make a password for it

Viet - Computer Tech :

If you've tried without the password or any password and it does not work, then sorry you need the windows / recovery idsk.

JACUSTOMER-oobmwqz2- :

i can pull up the adminstrator: x:\windows \system32 \cmd.exe

JACUSTOMER-oobmwqz2- :

what can i do now

JACUSTOMER-oobmwqz2- :

it is the command prompt

JACUSTOMER-oobmwqz2- :

so what can i do

Viet - Computer Tech :

Sorry

Viet - Computer Tech :

from the command prompt you cannot do anything.

Viet - Computer Tech :

You really need the windows / recovery disk:

If hp does not have it, click http://www.restoredisks.com/findrestoredisk.aspx

Related Computer Questions