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Hello. Let me know when you are ready.
I'm assuming this is on a laptop. What is the model number of the laptop?
On or around the F11 key, do you see the word NumLk in either blue or red lettering?
And near the bottom left, do you see the key that says fn?
Press that fn key, and the numlk key at the same time. That should correct the issue.
ok yea, it worked thanks
Let me know if that doesn't fix it. If I answered your question, please don't forget to click the ACCEPT button. Any bonuses and feedback are greatly appreciated.