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Ask R.J. Poirier Your Own Question

R.J. Poirier
R.J. Poirier, Information Systems Specialist
Category: Computer
Satisfied Customers: 1370
Experience:  A+ , MCTS, MCITP certified with 8 + years hands on experience.
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I keep getting this message when trying to log on to my work

Customer Question

I keep getting this message when trying to log on to my work remote access. I know it exists and works. What can be causing this?
Your search for http://citrix.forestriverinc.com/Citrix/AccessPlatform/auth/login.aspx did not match with any Web results.

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Submitted: 3 years ago.
Category: Computer
Expert:  R.J. Poirier replied 3 years ago.

R.J. Poirier :

Hello

R.J. Poirier :

Thank you for posting your question

R.J. Poirier :

So when you click on this link do you get the login page? http://citrix.forestriverinc.com/Citrix/AccessPlatform/auth/login.aspx

Customer:

No. I get the HTTP error 404 page not found.

R.J. Poirier :

Did you just try the link I posted?

Customer: The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.




Please try the following:



  • Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.

  • If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.

  • Click the Back button to try another link.


HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)




Technical Information (for support personnel)



  • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.

  • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages

R.J. Poirier :

I am assuming you are using Internet Explorer

Customer:

Yes. The first error I reported was trying to access it through Norton. The last one is the typical error message using Internet Explorer. It worked until very recently just fine.

R.J. Poirier :

Do you have any other web browsers installed on your computer ? ie. firefox,chrome

Customer:

Google only.

R.J. Poirier :

have you tried usign Chrome to access the page?

Customer:

How do I do that?

R.J. Poirier :

lets try this first

R.J. Poirier :

from internet explorer click on the tools menu,internet options

R.J. Poirier :

then in the browsing history section click on the delete button

R.J. Poirier :

and then delete again

Customer:

Done

R.J. Poirier :

If you would like we can start a remote desktop session and help you directly

Customer:

OK

R.J. Poirier :

okay I will post the link here

Customer:

By the way, I did just download a pretty big update.

R.J. Poirier :

please click on the link and follow the instruction

R.J. Poirier :

please let me know when you connected

R.J. Poirier :

Thank you

Customer:

It says waiting for other party

R.J. Poirier :

okay

R.J. Poirier :

I am connecting in

R.J. Poirier :

You may have come back to the session and reconnect

R.J. Poirier :

Please try the site now that we have removed service pack 1

R.J. Poirier :

you can reconnect if you would like

Customer: It is coming on now
Customer: How
R.J. Poirier :

please click on the link I posted above

Customer: I have to type it in?
R.J. Poirier :

no just click on the link

R.J. Poirier :

please let me know when you are connected

Customer: It says session ended
R.J. Poirier :

please try this link

Customer: Where is it?
R.J. Poirier :

Do you not see the link I just posted?

Customer: On my phone
R.J. Poirier :

no here in this window

Customer: Not on my computer
R.J. Poirier :

let me know when you are connected

R.J. Poirier :

thanks

Customer: Found it
Customer: We r connected
R.J. Poirier, Information Systems Specialist
Category: Computer
Satisfied Customers: 1370
Experience: A+ , MCTS, MCITP certified with 8 + years hands on experience.
R.J. Poirier and 11 other Computer Specialists are ready to help you

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