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Hello and Welcome to Just answer. My name is John i will be assisting you today
Please come to the chat so that I can help you
can you please provide the full model number of the laptop like Compaq Presario CQ60-514NR Notebook PC
okay the comptuer get very hot even the left side keys get hot. I can hear the fan but could cleaning it help? The model is compaq Presario C!60
it is a presario CQ60 215 DX
ok one moment please let me check the model first.when did you install the new battery?
when did you install the new battery.i mean 1 or 2 days back?
one week ago and it was heating before that. I thought the battery might cause it but that isn't so. Also I changed the power settings and went to the lowest that helped alittle but not that much. I do have alot of programs on the couputer.
is the fan vent located on the left side of the laptop?
I mean I have had the battery for one week. Reading that back I wasn't very clear about that.
Yes the fan vent is located on the left side of the laptop.
Ive owned computer for about 2 years I don
so before replacing the battery you had the same temperature problem am i correct
don't think it is still under warrenty. Can I try to fix it.
Yes it has been heating up for at least a month.
As I said I have rebuilt desktops but not laptops.
so that mean 's the programs where installed before that
would it help if you knew how much of the memory I have used and how do I do that?
that doesn't do much after all the heat is from the cpu fan vent
I see, does that mean my cpu fan is going out
possibility is there can you go to bios utility ?
how would I do that interrupt before windows start and try to get into the bios?
are you chatting from the problematic computer now?
Yes I am.
do you have another computer so that you can chat from that
Let me get my grandsons computer and see if I can get on it?
ok that will be great
in your grandsons computer login to justanswer.com using your username and password then click on my questions from that you can open this chat
okay now what?
are you in the other pc now ?
Yes do I restart the problem pc and try to get the cpu speed?
do you know the bios key
ok one moment please
ok restart and press F10 key repeatedly when you see the Compaq start-up logo
let me know when you are in bios
Im still waiting for it to shut down.
For your information AMD systems are know for high temperature
im there whant now
ok in that look for Fan speed and system temperature?
processor is amd athlon dual core QL-62 speed is 2000 mhz
i need speed and temperature only
It keeps shutting down on me now.
boot to windows
this is slow has shut down several times in a row so i hope we will make it to windows. I could not see the speed in bios but I had not played around too much there. sorry
is it shut down or restart?
Im restarting it now.
what is meant is.is the system restarting or shutting down automatically
Its very hot.
ok shut down
okay its going into windows now I just put pass word in now do you want me to shut down now?
i will give you a tool to check the fan speed and temperature of the processor
okay i'm in windows now what?
this computer has 12 min before battery dies I will run get cord.
oh Its pluged in now. Not bad for a 70 year old running up stairs and back.
sorry about making you run like this.please click on this link http://majorgeeks.com/download337.html then click on Download location that will start downloading the tool
download and install the tool
okay my computer is in windows now do I run this on it?
on the compaq percario CQ60
let me know once you have done that
I am now on major geeks page it has many downloads which do I do?
on top click on Download Locations
It doesnt say that at top it ha malware removal download and also download network monito
can you see the speed fan 4.42 written on the site
no It is not there.
what would it be under?
one moment please
please click on this link http://majorgeeks.com/downloadget.php?id=337&file=15&evp=64867dc2509d145a04645693c3caf633
if the download doesn't start in a 5 sec please click on Click here if it does not
it says spware doctor 2010 is this right?
i will mark and send a image where to click
please check the image
in that i have marked with a rectangle that's where you have to click on the web page
that took me back to spyware page so i put in your url and I am on just answer the largest onlin
can you send this site to my compaq?
i thought you were chatting from compaq.please open this chat in compaq
are you in compaq laptop?
you need to install this speed fan tool in the compaq presario CQ60
you need to install this speed fan tool in the compaq presario CQ60 laptop
No shall i go back to you on that computer??
yes chat and install speed fan tool in the compaq presario CQ60 laptop
let me know when you have installed speed fan tool in the compaq presario CQ60 laptop
my pc keeps going back to maor geeks. what do I do the page now recommend I dont know what to do
are you chatting from compaq ?
I cant get back to you.
Give me your url ?
that's ok ,do you have the speed fan tool
i mean the downloaded file
I downloaded it and saved when opened it said it was incomplete
ok.is the laptop still hot
ok i will give you a link which says how to dismantle the laptop.can you do that.so that you can clean the cpy fan and air vents to unblock the air flow.
i mean CPU FAN not cpy fan
what is the url I need to go for download?
please click on this link http://www.insidemylaptop.com/disassemble-compaq-presario-f700-notebook/ open this page and bookmark it.in that way you can check the page any time you want.
did you check the link. that model they are showing is not the exact one but dismantling process is same
if that didn't solve the issue then try replacing the Processor Fan as i told you early AMD processor gets high temperature quickly.
let me know
what do I download there are many thing to download.
there is nothing to download from the link i gave you above it is a site describing how to open a laptop.
did you see the images in that which shows how to open a laptop
if you are not confident enough to do that please give the laptop to compaq service center.other wise it will damage the laptop
please let me know
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