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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5011
Experience:  MCP, RHCE
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my compaq percario CQ60 gets really hot on the left hand side.

Customer Question

my compaq percario CQ60 gets really hot on the left hand side. I just purchased a new battery. What could the problem be. I have rebuilt desktops but not laptops. What sould I do?
Submitted: 6 years ago.
Category: Computer
Expert:  John replied 6 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is John i will be assisting you today

cyball83 :

Please come to the chat so that I can help you

cyball83 :

Please come to the chat so that I can help you

cyball83 :

can you please provide the full model number of the laptop like Compaq Presario CQ60-514NR Notebook PC

Customer :

okay the comptuer get very hot even the left side keys get hot. I can hear the fan but could cleaning it help? The model is compaq Presario C!60

Customer :

it is a presario CQ60 215 DX

cyball83 :

ok one moment please let me check the model first.when did you install the new battery?

Customer :

Yes

cyball83 :

when did you install the new battery.i mean 1 or 2 days back?

Customer :

one week ago and it was heating before that. I thought the battery might cause it but that isn't so. Also I changed the power settings and went to the lowest that helped alittle but not that much. I do have alot of programs on the couputer.

cyball83 :

is the fan vent located on the left side of the laptop?

Customer :

I mean I have had the battery for one week. Reading that back I wasn't very clear about that.

Customer :

Yes the fan vent is located on the left side of the laptop.

Customer :

Ive owned computer for about 2 years I don

cyball83 :

so before replacing the battery you had the same temperature problem am i correct

Customer :

don't think it is still under warrenty. Can I try to fix it.

Customer :

Yes it has been heating up for at least a month.

Customer :

As I said I have rebuilt desktops but not laptops.

cyball83 :

so that mean 's the programs where installed before that

Customer :

Yes.

cyball83 :

ok

Customer :

would it help if you knew how much of the memory I have used and how do I do that?

cyball83 :

that doesn't do much after all the heat is from the cpu fan vent

Customer :

I see, does that mean my cpu fan is going out

cyball83 :

possibility is there can you go to bios utility ?

Customer :

how would I do that interrupt before windows start and try to get into the bios?

cyball83 :

are you chatting from the problematic computer now?

Customer :

Yes I am.

cyball83 :

do you have another computer so that you can chat from that

Customer :

No.

Customer :

Let me get my grandsons computer and see if I can get on it?

cyball83 :

ok that will be great

cyball83 :

in your grandsons computer login to justanswer.com using your username and password then click on my questions from that you can open this chat

Customer :

okay now what?

cyball83 :

are you in the other pc now ?

Customer :

Yes do I restart the problem pc and try to get the cpu speed?

cyball83 :

do you know the bios key

Customer :

No

cyball83 :

ok one moment please

cyball83 :

ok restart and press F10 key repeatedly when you see the Compaq start-up logo

Customer :

okay

cyball83 :

let me know when you are in bios

Customer :

Im still waiting for it to shut down.

cyball83 :

ok

cyball83 :

For your information AMD systems are know for high temperature

Customer :

im there whant now

cyball83 :

ok in that look for Fan speed and system temperature?

Customer :

processor is amd athlon dual core QL-62 speed is 2000 mhz

cyball83 :

ok

Customer :

2040MHz versionF.32

cyball83 :

i need speed and temperature only

Customer :

It keeps shutting down on me now.

cyball83 :

boot to windows

Customer :

this is slow has shut down several times in a row so i hope we will make it to windows. I could not see the speed in bios but I had not played around too much there. sorry

cyball83 :

is it shut down or restart?

Customer :

Im restarting it now.

cyball83 :

what is meant is.is the system restarting or shutting down automatically

Customer :

Its very hot.

cyball83 :

ok shut down

Customer :

okay its going into windows now I just put pass word in now do you want me to shut down now?

cyball83 :

no wait

cyball83 :

i will give you a tool to check the fan speed and temperature of the processor

Customer :

okay i'm in windows now what?

cyball83 :

i will give you a tool to check the fan speed and temperature of the processor

Customer :

this computer has 12 min before battery dies I will run get cord.

cyball83 :

ok

Customer :

oh Its pluged in now. Not bad for a 70 year old running up stairs and back.

cyball83 :

sorry about making you run like this.please click on this link http://majorgeeks.com/download337.html then click on Download location that will start downloading the tool

cyball83 :

download and install the tool

Customer :

okay my computer is in windows now do I run this on it?

cyball83 :

on the compaq percario CQ60

cyball83 :

let me know once you have done that

Customer :

I am now on major geeks page it has many downloads which do I do?

cyball83 :

on top click on Download Locations

Customer :

It doesnt say that at top it ha malware removal download and also download network monito

cyball83 :

can you see the speed fan 4.42 written on the site

Customer :

no It is not there.

Customer :

what would it be under?

cyball83 :

one moment please

cyball83 :

if the download doesn't start in a 5 sec please click on Click here if it does not

Customer :

it says spware doctor 2010 is this right?

cyball83 :

not that

cyball83 :

i will mark and send a image where to click

cyball83 :

please check the image

Full Size Image

cyball83 :

in that i have marked with a rectangle that's where you have to click on the web page

Customer :

that took me back to spyware page so i put in your url and I am on just answer the largest onlin

Customer :

can you send this site to my compaq?

cyball83 :

i thought you were chatting from compaq.please open this chat in compaq

Customer :

now I have site where I and downnload speedfan 42.exe do i save and run it?

cyball83 :

save it

cyball83 :

are you in compaq laptop?

cyball83 :

you need to install this speed fan tool in the compaq presario CQ60

Customer :

?

cyball83 :

you need to install this speed fan tool in the compaq presario CQ60 laptop

Customer :

No shall i go back to you on that computer??

cyball83 :

yes chat and install speed fan tool in the compaq presario CQ60 laptop

cyball83 :

let me know when you have installed speed fan tool in the compaq presario CQ60 laptop

Customer :

my pc keeps going back to maor geeks. what do I do the page now recommend I dont know what to do

cyball83 :

are you chatting from compaq ?

Customer :

No

Customer :

I cant get back to you.

Customer :

Give me your url ?

cyball83 :

that's ok ,do you have the speed fan tool

cyball83 :

i mean the downloaded file

Customer :

I downloaded it and saved when opened it said it was incomplete

cyball83 :

ok.is the laptop still hot

Customer :

yes

cyball83 :

ok i will give you a link which says how to dismantle the laptop.can you do that.so that you can clean the cpy fan and air vents to unblock the air flow.

cyball83 :

i mean CPU FAN not cpy fan

Customer :

what is the url I need to go for download?

cyball83 :

please click on this link http://www.insidemylaptop.com/disassemble-compaq-presario-f700-notebook/ open this page and bookmark it.in that way you can check the page any time you want.

cyball83 :

did you check the link. that model they are showing is not the exact one but dismantling process is same

cyball83 :

if that didn't solve the issue then try replacing the Processor Fan as i told you early AMD processor gets high temperature quickly.

cyball83 :

let me know

Customer :

what do I download there are many thing to download.

cyball83 :

there is nothing to download from the link i gave you above it is a site describing how to open a laptop.

cyball83 :

did you see the images in that which shows how to open a laptop

cyball83 :

if you are not confident enough to do that please give the laptop to compaq service center.other wise it will damage the laptop

cyball83 :

please let me know

cyball83 :

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