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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The ordinal 379 could not be located in the dynamic link library

Customer Question

"The ordinal 379 could not be located in the dynamic link library iertutil.dll" (error message)
Submitted: 5 years ago.
Category: Computer
Expert:  Freddy M. replied 5 years ago.
When exactly does that error message come up?
Customer: replied 5 years ago.
It comes up most often when I try to open certain programs, such as a Sony CD/DVD recording program which I've since removed as I have an AVS program that works fine.
It also comes up when I try to use aspects of Corel's Paint Shop Pro Photo X2 program.
I used my Recovery program in Avanquest's System Suite to go back to a few weeks ago before going to bed last night and do not yet know if that fixed anything. I'm going to be gone this morning but I will contact you again with more specifics if it comes up again this afternoon and evening. Thanx, Bob
Expert:  Freddy M. replied 5 years ago.
No problem take your time.
Customer: replied 5 years ago.
Since I went back a couple of weeks via the restore/recover program I have, the message no longer comes up. I've opened every program on my computer plus a variety of graphics formats and half a dozen different text files with no message coming up. I do appreciate your efforts in seeking the cause of my problems but it appears it is currently corrected. It is possible that the problem was caused by a windows 7 update but when I attempted to re-install the updates that disappeared when I went back in time, 1 of 11 updates installed and 10 of them failed to install. When I get around to installing all the Microsoft "critical" updates we'll see if the problem reoccurs. If it does, I will contact you again. I am, however, thinking of restoring my computer to its "factory fresh" original status and then just installing the programs I use consistently, not the ones I wanted to try out and then deleted. Even with Revo Uninstall I know that some of those programs debris is scattered here and there. Thanx again, Bob