How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Adam Your Own Question

Adam
Adam, Computer Support Specialist
Category: Computer
Satisfied Customers: 516
Experience:  Computer technician for over 10 years.
Type Your Computer Question Here...
Adam is online now
A new question is answered every 9 seconds

My laptop will not startup. It keeps trying to repair itself

Resolved Question:

My laptop will not startup. It keeps trying to repair itself and that is not working.
Submitted: 3 years ago.
Category: Computer
Expert:  Adam replied 3 years ago.

Greetings, I have a good idea of what is going on and think I know how to fix it...

 

 

PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click ACCEPT if the issue is solved!!

 

1- Restart the computer and immediately press F8 repeatedly (As soon as you hit the power button start with F8), You will see the Boot Menu.

2- Choose "Safe Mode WITH NETWORKING" and press ENTER

3- Wait for windows to be completely loaded

4- Go do a system restore to a time when it did work.

 

Hopefully you can get into safe mode, let me know..

Customer: replied 3 years ago.
It is loading files then screen goes back to an error recovery page and gives the option of starting windows with repair or normal. If I choose with repair it tells me it cant be repaired. If I say normal then it acts like its gonna start but then shuts down and restarts then its back at the repair screen.
Expert:  Adam replied 3 years ago.

Sounds like you have crashed the Hard Disk Drive. You can pull it out and try to hook it up to another computer to pull your data. Or just put the Windows or recovery disc in the CD drive and hit F12 as soon as you boot the computer and select boot with the cd drive. Then when it comes up to the partition screen delete any old partition and make a fresh new one and format it with NTFS quick.Then it will run through windows installer and you can start fresh.

 

If you can't get the cd to start copying files to the disk we will know we have a disk failure.

Customer: replied 3 years ago.

I dont have a recovery disc that I know of.

 

Expert:  Adam replied 3 years ago.
Do you have the Windows Vista Disc?
Customer: replied 3 years ago.

The only disc I have with it is a windows anytime upgrade disc.

Expert:  Adam replied 3 years ago.
OK I am pretty sure thats the disc you want to put in the drive and boot from and run through the installation. Remember to hit F12 a million times as soon as you turn the power on. If that does not work hit del and go into the BIOS and you can change the boot order in there. If you do that completely remove the hard drive from the list.
Customer: replied 3 years ago.
Okay I reinstalled windows then it went through the setup and I put a password XXXXX Now its saying I have the wrong password.
Expert:  Adam replied 3 years ago.
Just hit the next button and skip that for now
Customer: replied 3 years ago.
It wont let me past my sign on page
Expert:  Adam replied 3 years ago.

If you did a fresh (full) install not a upgrade there will be no users or passwords. You make a username and then assign a password XXXXX (if you want). You can always add passwords and change the computer name later.

 

It sounds like you did a upgrade and has a previous username on there with a password. Unless you mean sign on page as something different.

 

I will take a picture of a sign in page in Vista (what i think you mean)

 

graphic

Customer: replied 3 years ago.
I made a new user and a new password. The password XXXXX work though.
Expert:  Adam replied 3 years ago.

Go through the install again by booting to the cd drive. Make sure you do a clean install and make a username but no password. If you need one make it later..

Customer: replied 3 years ago.
Okay so I can run my laptop now. Is all my stuff that was on the computer gone for good?
Customer: replied 3 years ago.

Also the stuff on my computer screen like words and pictures are all really big. How do I change that.

Customer: replied 3 years ago.
Now after it was restarted the size came back down.
Expert:  Adam replied 3 years ago.

Yea that's normal when you do a fresh install it only has windows default drivers to start. The nice thing about VIsta and 7 is that it will find the drivers for you. Then it will do the reboot and will be normal again. In Windows XP and before you would need to find each driver (pain in the butt).

 

Now you will need to re-install all the applications you want to use, but at least now you have working computer.

 

If you need any more help setting up your computer please let me know.

 

Also run all windows updates and go to http://www.avast.com/index and download/install that for you free anti-virus (use the free trial period of the full version first)

 

If you have received a satisfactory answer to your question, click the Accept button, if not please respond! Thank You!

Adam, Computer Support Specialist
Category: Computer
Satisfied Customers: 516
Experience: Computer technician for over 10 years.
Adam and 10 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.