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toshiba satellite L455D-S5976 troubleshoot black screen on

Customer Question

toshiba satellite L455D-S5976 troubleshoot black screen on opening - Startup screen pops up just for a second, then goes blank

Optional Information:
Computer OS: Windows 7
Browser: IE

Submitted: 763 days and 23 hours ago.

Category: Computer

Value: $38

Status: CLOSED

Expert: tbwhite2040 replied 763 days and 23 hours ago.

tbwhite2040 :

Hello, My name is XXX XXX I will assist you in finding an answer to your question.

tbwhite2040 :

Restart the computer and start tapping the F8 key repeatedly. This should bring up the Advanced Boot Menu. Choose the Last Known Good Configuration and press Enter.

Customer :

trying now

Customer :

Nothing happening on the screen, but I know it's on.

Customer :

Still have a blank screen after pressing F8 repeatedly, so can't see an Advanced Boot menu.

tbwhite2040 :

Do you see anything while the computer first comes on?

Customer :

Not this time - it was black the whole time.

tbwhite2040 :

Does the monitor Power LED come on and dim back as though the monitor is off?

Customer :

It did earlier

tbwhite2040 :

Then you need to check your memory to make sure it is not bad. I would remove all but one stick of RAM and run a diagnostics on the RAM to see if it is bad

Customer :

I guess this is the part where I take it to someone then.

tbwhite2040 :

It is easy to do

Customer :

thanks, but I'm not computer savy

tbwhite2040 :

I understand but if you wish I could talk you through it

Customer :

Thank you ,but I'm not comfortable messing with it.

tbwhite2040 :

ok I wish you the best and if you change your mind please let me know

Customer :

thanks

tbwhite2040 :

you are welcome

tbwhite2040 :

I will request a refund for you if you wish

Customer :

I would appreciate it.

tbwhite2040 :

OK I requested it for you but please give it a day or two to show back into your account

Customer :

Ok, thank you.

tbwhite2040 :

you are welcome

tbwhite2040 :

have a nice night

Customer :

You too

tbwhite2040 :

Thanks

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