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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27282
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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Why does my screen turn white when my computer is on

Customer Question

Why does my screen turn white when my computer is on?
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Is this a laptop or desktop?

Viet - Computer Tech :

Is it under warranty?

Viet - Computer Tech :

What is the brand and model of your computer?

Viet - Computer Tech :

Does it have windows xp/ vista/7,etc?

Customer: It is a 2010 gateway model, W3501 laptop with windows vista
Viet - Computer Tech :

Can you remove both the charger and battery, then turn on the laptop with only the charger connected (without battery)?

Customer: Yes did that
Customer: You can hear it come on but you can only see a white screen
Viet - Computer Tech :

Is there any beep?

Viet - Computer Tech :

Can you connect an external desktop monitor to the laptop and check?

Customer: I do not have one. The laptop is all i have
Viet - Computer Tech :

What are you using now?

Viet - Computer Tech :

Is the laptop under warranty?

Customer: Im using My iphone an im not sure if it is still under warranty
Viet - Computer Tech :

oh,

Viet - Computer Tech :

you can try to re-seat memory, but kind of compliated

Customer: Do you know how to show me?
Viet - Computer Tech :

remove some screws at the bottom of your laptop to remove a cover

Viet - Computer Tech :

then press outwards the two sides to remove memory

Viet - Computer Tech :

memory looks like below:

Full Size Image

Viet - Computer Tech :

Then insert only one memory stick and check

Customer: Ok im takn out screws now
Viet - Computer Tech :

ok.

Customer: Ok i took out memory
Customer: I apreciate this. I use this for my online college classes
Customer: What next
Viet - Computer Tech :

put in one stick only

Customer: Ok then what? Do i try to turn it on?
Viet - Computer Tech :

yes

Viet - Computer Tech :

turn on

Customer: Ok it coming on. .
Viet - Computer Tech :

working?

Customer: Im waiting
Viet - Computer Tech :

all right

Customer: Nope i still got a white screen, dang it
Viet - Computer Tech :

Try the other memory stick only

Customer: Is it in the other compartment with screws?
Viet - Computer Tech :

there is only one stick?

Customer: I only see one. It is like ur picture.
Viet - Computer Tech :

oh ok

Viet - Computer Tech :

If you do not put in the memory stick, can you turn it on?

Customer: I will try
Customer: Yes i turned it on but it not shown anything
Viet - Computer Tech :

Sorry it is hardware issue,

Viet - Computer Tech :

Please check warranty at:

Customer: Ok thank you
Viet - Computer Tech :

You're welcome.

Customer: You think this gonna be expensive to fix
Viet - Computer Tech :

If it's under warranty, then it should not cost

Viet - Computer Tech :

But if not, it could be expensive as the systemboard needs to be replaced.

Customer: Ok thanks
Viet - Computer Tech :

You're welcome.

Viet - Computer Tech :

good luck!

Viet - Computer Tech :

Please click on Accept to show I have assisted you.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27282
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 7 other Computer Specialists are ready to help you

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Viet - Computer Tech
Viet - Computer Tech
Computer Technican
11386 Satisfied Customers
Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.