I'm using Norton360. To my knowledge, I'm not using any 3rd party firewalls. You're welcome to set up one of those remote sessions where you can get right on my desktop to take a look around, if that would help!
I did speak to Norton yesterday and I believe the steps you're describing we already tried. I will try them again, using the steps you provided. I'm only too happy to "accept answer" once I'm confident the issue is fixed - let me try it now and I'll let you know!
I followed the steps, and that did not fix the problem. I get the same error message. I made sure that Windows Live Mail was closed, I followed all steps (which were very well laid out) exactly. Next idea? I figured it might be related to some update that Microsoft sent, as the problem only started about 2-3 days ago. For months I've used my email with no issue. I should also note that if I log into my mail through "webmail" (i.e. through a browser), I can forward and reply to emails with no issue.
Sorry, had to step away from my desk. This is only for forwards and replies. I can compose a new email message and it goes through no problem. I'm double check that now. As for windows updates, I'm not 100% sure, as I typically accept windows updates without a lot of thought - it is quite possible. Before contacting you, I actually looked for updates (to the best of my limited technical knowledge) and uninstalled a couple of fairly recent ones just in case. That didn't seem to fix it.
(Even if you are a subscription or trial member you must click "Accept" for me to be paid.) If my answer did not work please let me know instead of giving negative feedback. A Bonus and Positive Feed Back are appreciated.
I'm having problems with the system restore. I got an error message indicating:
"System Restore did not complete successfully. Your computer's system files and settings were not changed.
An unspecified error occured during System Restore (0xc0000022).
It gave me me the option to do the system restore again. When I selected this option, it offered "undo system restore", or the option "Choose another restore point". I decided to do the "undo system restore". I tried that a couple of times, and each time I ended up with the same error listed above (system restore did not complete successfully). Shall I do this again, and this time select "choose another restore point"?
Just for fun I checked Windows Live Mail to see if the error was still there: it is.
how do I temporarily disable Norton?
Same problem: the system restore didn't work (I got the same error for the restore as I wrote about above, i.e.system restore didn't complete successfully. Can you please confirm:
1) That in Norton, I should go to Settings, then select Firewalls, then next to "Smart Firewall" click so that it turns off.
2) In Norton, go to Settings, then Antivirus, then next to "Auto Protect" click to turn it off.
3) When I run the system restore, I have the choice of "Undo System REstore" or "choose a different restore point". Which do I pick?? I'm not even sure why it has the option of Undo system restore, given that as far as I know, the system restore didn't work in the first place. This last time I again picked "undo system restore".
GUess what? Same problem. I tried to pick a new point for recovery, I picked the same date as before (March 2) which included some "critical updates" that I'm guessing may have caused my problem in the first place. I cannot get the system restore to properly execute. Note that the error message goes on to say:
"You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see What is Recovery?
What do I do?
I hope you can see that
I believe my email addresses are provided by my web hosting service (Bell Canada). I also use Bell internet.
that link took me to bell.ca. Where to from there?
To my knowledge I've never signed onto bell.ca. They didn't have record of me, so now I'm having to do a live Chat with a Bell representative to allow me to login to Bell.ca
ok, I'm finally loggd into bell.ca. So what do I do once I'm there?
This is just getting brutal. I finally got logged into Bell.ca, but the login is for my wireless account - totally separate from my business account. I've never logged into bell.ca. Customer are you 100% sure that I need to go through this time consuming process to get a password XXXXX a server that Bell never told me to use?
Can you just call me on the phone? This has taken up both of our full day. My number at work is XXX-XXX-XXXX. I will certainly accept answer once it's resolved. Furthermore, here is a transcript from my chat with Bell: seems for business accounts, there is no login I can use to get a login for a server:
Liza: Our records indicate that your line is classified as a multi-line (business account).
Liza: Unfortunately, our residential e-bill service is incompatible with multi-line accounts. While it may work on occasion, it is not guaranteed to work and therefore is not supported by our technical department.
Liza: Please visit our website at the following link to sign up for the Online Bill Manager service available for business accounts:
Liza: For more information on how to register, you may call 1-XXX-XXX-XXXX or send an e-mail to:
Liza: Are you comfortable with the instructions I have sent you?
You: Is that simply to manage bills, or is it to manage things like my email server?
Liza: To manag bills.
You: ok then that won't help me. THanks anyways.
but I never had a bell.ca account for my business, and they informed me I can't have a bell.ca account for my business. where does that leave me?
This is a web hosting account. I'm on the phone with Bell right now, they are saying your settings are not web hosting settings, they are sympatico settings.
Sorry was on the phone for awhile there. I spoke with Bell late Friday and we changed all sorts of settings on the email just in case they made a difference. Nothing worked. We decided it simply must be that something is corrupt - I'm guessing some (Windows?) update I accepted on my computer messed it up.
I will try the solution you've suggested now - I'll update you with what happens. In the meantime, I thought you may have been onto something when you suggested doing a system restore. Is that something you'd still recommend if the steps above don't work?
ok, I did a successful system restore to Feb 14, long before I had this problem. My computer restarted, I tried again, same error message. Any final suggestions? I'm sorry my problem is so tenacious!!!