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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to install a driver for the URC mx 980 remote.

Customer Question

I am trying to install a driver for the URC mx 980 remote. I keep getting the message that an interactive window station is needed.
Submitted: 3 years ago.
Category: Computer
Expert:  Jason replied 3 years ago.

Computer Extraordinaire :

Greetings,

- Click Start Button
- Type: devmgmt.msc
- Hit Enter
- Look for Unknown device or Mobile device, Double click the icon for it
(if you are unsure, unplug the MX-980 and it should go away... you will then know you have the right device) Start pressing a button on the remote every 10 seconds or so, so it does not go to sleep.
- Click the Driver tab
- Click update driver
- Select "No not at this time"
- Install from a list or specific location
- Click don't search I will choose to the driver
- Uncheck Show compatible hardware
- Select Microsoft from the Manufacture list
- Select Microsoft USB Sync


Install that driver.




You may click the Accept button now and leave any feedback for me that you feel is appropriate.

You may bookmark the following link: http://theextraordinaire.com
----> In the future, if you have a question and would prefer to work with me, please visit that site and ask your questions there.

Customer : I will check later. Can't do right now.
Computer Extraordinaire :

Thank you for the update.

Computer Extraordinaire :

Once you are satisfied with the answer, please click the Accept button.

Customer :

Search automatically or Browse my computer are the only choices I have. Therefore I can not execute your procedure.

Computer Extraordinaire :

Choose Browse my comptuer

Computer Extraordinaire :

*computer

Computer Extraordinaire :

Which options do you have now?

Customer :

Just to browse the computer. No option to go out on the internet

Computer Extraordinaire :

Ok

Computer Extraordinaire :

Start over."

Computer Extraordinaire :

Read off to me the options you are given at each step.

Computer Extraordinaire :

- Click Start Button
- Type: devmgmt.msc
- Hit Enter
- Look for Unknown device or Mobile device, Double click the icon for it
(if you are unsure, unplug the MX-980 and it should go away... you will then know you have the right device) Start pressing a button on the remote every 10 seconds or so, so it does not go to sleep.
- Click the Driver tab
- Click update driver
- Select "No not at this time"
- Install from a list or specific location
- Click don't search I will choose to the driver
- Uncheck Show compatible hardware
- Select Microsoft from the Manufacture list
- Select Microsoft USB Sync

Customer :

when I click update driver, a window appears with just two messages:

Customer :

The messages are; Search automatically (and it finds a driver and then says it can't install because I need inter active windows station.) The other message says to browse my computer (no internet search option)

Computer Extraordinaire :

Choose last option (To browse the computer)

Customer :

and browse to where?

Computer Extraordinaire :

Then choose the "Let me pick from a list of device drivers on my computer" option

Customer :

ok

Customer :

what do I choose?

Computer Extraordinaire :

Choose show all

Computer Extraordinaire :

Then choose Microsoft for the brand and then choose "Microsoft USB sync"

Computer Extraordinaire :

Sorry.

Computer Extraordinaire :

Please, stop that.

Computer Extraordinaire :

Yes, you will have to install the Mobile Device Center for windows first.

Customer :

already installed

Computer Extraordinaire :

Ok

Computer Extraordinaire :

Which version?

Customer :

6.1.6965

Computer Extraordinaire :

Are you using Windows 7 32 bit or 64 bit?

Customer :

32

Computer Extraordinaire :

Ok

Computer Extraordinaire :

- Click the following link: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914&displayLang=en
- Download, save, and install Mobile Device Center.
- Right click the remote in the device manager and choose Uninstall. Uninstall it.
- Unplug the device
- Wait 10 seconds
- Plug it back in and complete the installation of the device.

Computer Extraordinaire :

I will stand by.

Customer :

device center was already installed....same problem!!

Computer Extraordinaire :

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck // Peace.

Customer :

I will check back tomorrow!

Customer :

Can anyone help with my mx 980 problem

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