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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got my Gateway Recovery CD and it won t load. It says loading

Customer Question

I got my Gateway Recovery CD and it won t load. It says loading files.....then freezes at about 95%.
Submitted: 6 years ago.
Category: Computer
Expert:  DRobertson replied 6 years ago.

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Good day.

 

I saw your posting and would like to try and help.

 

Do you receive any error messages?

 

Does the CD light stay on?

 

Thanks.

Customer: replied 6 years ago.
I paid for this same problem last Saturday, February 18th. The technician indicated that purchasing a recovery CD for my Gateway GT5678. I recieved the recovery CD but it won't load! My S/N is XAD83 110 02992
Customer: replied 6 years ago.

No error messages. The CD says "Windows is loading files"

I think the CD stops at about 99 percent.

 

Expert:  DRobertson replied 6 years ago.

Good morning.

 

I found your other interaction with the expert. What I am going to d is notify the other expert so he can follow-up with you on this matter.

 

God bless.

Customer: replied 6 years ago.
Any luck? My Gateway recovery CD or Restore DVD is P/N 7520920R. My Gateway desktop model is GT5678.
I load the restore disk and it says
"windows is loading files" T he progress bar stops/freezes at about 98%. That s it.no error message.
Customer: replied 6 years ago.
I can t believe you just charged my account again?? This time for $9? Last time for $18 dollars. That's 27$ your company charged me for doing absolutely nothing! I need a supervisor to lodge a formal complaint. I am not satisfied and my computer remains inoperable. What kind of service is this?
Customer: replied 6 years ago.
DRobertson,
please return my deposit of 9$ to my account. I never approved the transaction and you never replied to my questions..

John