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Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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cant open aol 9.6 (upgraded to it yesterday) from desktop

Customer Question

can't open aol 9.6 (upgraded to it yesterday) from desktop icon, only thru IE. Get message that computer can't get an internet connection. Error AC-3000: err 0x84100116. OS WinXP-SP3: ACS, TCP/IP Connection IP is operational. Firewalls: None found
Submitted: 5 years ago.
Category: Computer
Expert:  Bernie replied 5 years ago.
Hi, I'm Bernie and I'll be the technician helping you today. Sorry to hear you're having this issue.

  1. Click on Start, Settings and Control Panel.
    Windows XP users: Click Start and Control Panel.
  2. Double-Click on Add/Remove Programs.
  3. Highlight AOL Uninstaller and click Change/Remove or Add/Remove.
  4. Select AOL Connectivity Service 4.6 and click Uninstall.
  5. Click Yes.
  6. When prompted, click Restart to restart your PC. If you select Restart Later the One-Click Fix will complete the next time you restart your PC.
  7. After restarting the PC, open AOL and follow the on-screen instructions to set up a new connection location.

I'll stand by for your reply.

Customer: replied 5 years ago.
I did uninstall AOL Connectivity, but I'm not getting any prompts to restart
Expert:  Bernie replied 5 years ago.
I see - please try this:

1. Open Internet Explorer
2. Click Tools from the menu bar
3. Select Internet options
4. Click the Advanced tab
5. Click the reset button
6. Click the reset button again
7. Click close, and then OK
8. It will restart your Internet Explorer

Then go here and install the new IE 9:

Finally go to this site and re-download and install AOL 9.6

Does that let you now use AOL 9.6?
Customer: replied 5 years ago.
No, I still can't open aol 9.6. Idid reload IE, (but had to use IE 8 because of WindowsXP), and reloaded aol 9.6.
Customer: replied 5 years ago.
I have waited too long. I would like to cancel please
Expert:  Bernie replied 5 years ago.
I'm very sorry - I meant to get back to you sooner, I had some connection issues.

I can opt out and let other experts look at this, or we can cancel as well, please let me know.
Customer: replied 5 years ago.
I would prefer tojust cancel. No hard feelings!
Expert:  Bernie replied 5 years ago.
None at all, I'm sorry that this didn't work. I have contacted customer service and they will refund you.

Customer: replied 5 years ago.
Thank you very much!
Expert:  Bernie replied 5 years ago.
No problem
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