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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14598
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
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I have a document stuck in the print spool. How can I recover

Resolved Question:

I have a document stuck in the print spool. How can I recover it from the spool? The document doesn't exist anywhere else on the computer.
Submitted: 6 years ago.
Category: Computer
Expert:  Engineer John C. replied 6 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.
We can try to clean the printer spooler, but the document on the queue will be removed. Do you want try to do that? Do you have the document saved in your computer?
Customer: replied 6 years ago.
I do not have the doc saved. It was printed from a web page, and I can't do it again.
Expert:  Engineer John C. replied 6 years ago.
Why not? I would try disconnecting the printer from the computer and pluggint it back, but you may lose the document too.

Customer: replied 6 years ago.
I did that. When I plugged it back in, all the drivers reloaded and the printer sees HP3300 copy instead of HP3300.
Expert:  Engineer John C. replied 6 years ago.
Ok, can I ask why you cannot reprint it ?
Customer: replied 6 years ago.
I guess that's why I'm asking you. For some reason there are 2 copies of the printer drivers now. One is labeled HP3300 series and has the document I need in its spool. The other driver that appeared after I plugged the printer back in is labeled HP3300series(copy). The printer no longer recognizes the spool where the document is. Sorry if I am being redundant.
Expert:  Engineer John C. replied 6 years ago.
I am confused. You can follow the steps below to clean the printer spooler, but the document in the queue may be removed and not printed:

1- Unplug your printer from the computer and turn off the printer.

2- Go to Start, All Programs, Accessories, and then RIGHT CLICK "Command Prompt" and select "Run as administrator". The terminal black screen will be opened.

3- Type NET STOP SPOOLER and press they Enter key (you should get a message confirming the spooler is stopped now. If you get an error message please let me know)

4- Now in the same black terminal screen (see step 3) type NET START SPOOLER and press the ENTER key (you should get a message confirming the spooler is started now. If you get an error message please let me know)

5- Replug the printer and try to print

6- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

7- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

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