Hello my name is John
Welcome to just answer
I know its a nuisance when it come to such kind of troubles but i will try my best to help you
please provide the service tag number of the Laptop
thank you, XXXXX XXXXX on this computer for work and I cannot have it shut off when I am remoting into a customers pc
Are you chatting from the same computer?
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one moment please let me check the spec first
I have purchased new batteries thinking that was the problem without much change.
I am out of ideas other than to replace it
OK i am checking the spec let me confirm the problem once again your laptop shut down when you plug the main power is that the problem
there is no beep, no yellow light, nothing, just turns off
did you purchase the battery or did dell replaced it for free?
I purchased the battery
from dell or from other shop?
the reason why i asked is because your laptop still have warranty so they will replace any parts for free
When did this trouble started?
actually about 4 months ago but it is getting worse
you mean before getting worse you can connect it to power and use laptop
it is very random. I cannot reproduce it
is there any log that would record these shut downs?
Are you sure it shut downs when its plugged in the main power
is it now running in battery now ?
yes running on battery now. and yes, it is always when I am plugged into main power. It will not restart as long as the battery is in, but if I remove the battery, it will restart
you mean when the battery is in and the power is plugged in laptop shutdown automatically.so without battery you can plug in the power and use it without any problem
do you have any other computer so that you can chat from that and do the steps i say at the same time
Unfortunately, no I do not
I am at a customer site.
ok then please do the following
Shut down the laptop and disconnect the AC adapter. Remove the battery and press and hold the power button for about 30 seconds. Release the button and insert the battery back then plug the adaptor back and turn on the computer.Then check it and let me know
you can come back to this chat using the favorites
i will wait
Let me know
OK done. I guess I just need to see if this works? Since I can't seem to re produce it, I guess I just have to wait.
can I re contact you if it fails again?
before that did you plug the main power back
is the battery in
ok that means its working now
so its a residual charge problem
OK so if it happens again, I should be able to re do these steps and it should re boot?
its occurs some times due to residual charge in the system components.yes
have you recently updated the bios
one moment please let me check for the latest bios update
do the know when you bought the computer(i mean the month and year)
Feb like 18th, 2010
so there is one latest bios available i will give the link for that if it happens again please update it.if that doesn't work then you have to give it to the dell service center they will replace the parts for free.is that ok
yes that will be fine. Thank ou
ok one moment please
i will give detailed instructions with the download link
please click on this link http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&re leaseid=R278701&SystemID=inspiron1564&servicetag=456KKL1&os=W764&osl=en&deviceid=23161&devlib=0&typecnt=0&vercnt=2&catid=1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=411355 Now click on download in that page that will open another small window which says to select a method to download.select the second option (Download via your Internet Browser) download and save it.once its download completes please connect the main power and update the bios
Also your warranty ends in 6/4/2011
is there anything else you want to know?
Did you check the link?
please let me know
I will have to check the link later. Thank you for your help.
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