Can you go to Start->control panel->hardware and sound->sound and check to see if volume is not muted and volume is up?
I HAVE ALREADY DONE THOSE THINGS.
Can you click on Start, then right-click on Computer, then click on manage, then click on device manager. Then see if there is an problem there. Also open Sound, video, and game controllers and let me know the item(s) under it.
Can you try with another speakers and/or headsets (plug the headsets straight to the sound port on the back of the computer (don't plug in the spakers))?
Actually, open Sound, video, and game controllers and right-click on each of the item(s) under it and click on Uninstall, then confirm. Then restart the computer and the audio/sound driver will re-initialize. Then check.
I have unstilled the sound, video and game controllers. Will now restart.
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to get back to me later.
I don't want to continue. Since it didn't work, please do not charge my card. I will have a service person come to my home tomorrow. Thank you for trying.
I have other methods if you'd like to continue.
No thank you. I going to sign off now.
OK, no problem.
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