Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I HAVE A NEW ESSENTIO cm 1630. I AM UNABLE TO GET ANY AUDIO

 
Viet - Computer Tech's Avatar
  • Answered by:Viet - Computer Tech
  • Computer Support Specialist
  • Positive Feedback: 94.8 %
  • Accepted Answers: 10215
Verified Expert
in Computer

Recent Feedback

Positive
Viet is AMAZING. He fixed the problem so quickly, I was amazed. He is one to...
Positive
Viet was patient with someone who did not know the equipment well and helped...
Positive
Viet was very quick to return my answers. He was easy to follow, and clear. I...
Positive
Awesome - that worked perfectly, thanks!
Positive
He was very professional and efficient. He was very willing to work with me and...
Positive
You are very helpful. You solved my problem.
Positive
even though i chose an option for slower respnse i received immediate help. i...
Positive
I have used Viet's services several times and it is quick and accurate.
Positive
Type your review here...

Customer Question

I HAVE A NEW ESSENTIO cm 1630. I AM UNABLE TO GET ANY AUDIO AND DRIVER DETECTIVE SHOWS THAT THERE ARE NO BAD DRIVERS. I AM TRYING TO USE BOSE SPEAKERS AND BASS. COULD YOU PLEASE GIVE ME SOME ADVICE.

GENE
XXX@XXXXXX.XXX

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
drivers

Submitted: 829 days and 16 hours ago.
Category: Computer
Value: $38
Status: CLOSED
Picture
Expert:  Viet - Computer Tech replied829 days and 16 hours ago.


Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Can you go to Start->control panel->hardware and sound->sound and check to see if volume is not muted and volume is up?

Customer :

I HAVE ALREADY DONE THOSE THINGS.

Viet - Computer Tech :

Can you click on Start, then right-click on Computer, then click on manage, then click on device manager. Then see if there is an problem there. Also open Sound, video, and game controllers and let me know the item(s) under it.

Viet - Computer Tech :

Can you try with another speakers and/or headsets (plug the headsets straight to the sound port on the back of the computer (don't plug in the spakers))?

Viet - Computer Tech :

Actually, open Sound, video, and game controllers and right-click on each of the item(s) under it and click on Uninstall, then confirm. Then restart the computer and the audio/sound driver will re-initialize. Then check.

Customer :

I have unstilled the sound, video and game controllers. Will now restart.

Viet - Computer Tech :

ok, please bookmark/add to favorite this web page

Viet - Computer Tech :

to get back to me later.

Viet - Computer Tech :

http://www.justanswer.com/computer/4l0od-new-essentio-cm-1630-unable-audio.html

Viet - Computer Tech :

http://www.justanswer.com/computer/4l0od-new-essentio-cm-1630-unable-audio.html

Customer :

Will do.

Viet - Computer Tech :

ok

Customer :

I don't want to continue. Since it didn't work, please do not charge my card. I will have a service person come to my home tomorrow. Thank you for trying.

Viet - Computer Tech :

I have other methods if you'd like to continue.

Customer :

No thank you. I going to sign off now.

Viet - Computer Tech :

OK, no problem.

Viet - Computer Tech :

Thank you for using JustAnswer.com. Please come back next time for any other computer issue.

Picture
Expert:  Viet - Computer Tech replied829 days and 16 hours ago.

What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.

 
Tweet

15 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
i have windows 7 home wont recognize my fingerprint and dont 5/16/2013
I somehow created 2 Google Calenders (Jacobs HC and Hermina 5/16/2013
I have windows 7 on the computer when ever I download windows 5/16/2013
I have lost the audio on my computer, I have checked my control 5/16/2013
Upgraded my computer and transferred I tunes. Itunes would 5/16/2013
I have a computer that was infected by several viruses. All 5/16/2013
On starting my computer - first I see a page on the screen 5/16/2013
How do I uninstall then install my Lexmark x4550 printer as 5/16/2013
Hello, I purchased an Acer laptop two weeks ago. I have registered 5/16/2013
I was getting a warning sign saying i had viruses on my computer, 5/16/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

JustAnswer in the News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
147 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan