How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Anthony Brewster Your Own Question

Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Type Your Computer Question Here...
Anthony Brewster is online now
A new question is answered every 9 seconds

I have a dell inspiron 1545. It will not boot up. When I

Resolved Question:

I have a dell inspiron 1545. It will not boot up. When I turn it on it goes to a black screen with a cursor flashing in the top left.
Submitted: 3 years ago.
Category: Computer
Expert:  Anthony Brewster replied 3 years ago.

Hello. Lets try to Repair It..

 

 

1) Turn on the computer

2) Start tapping/pressing F8 until you see Advanced Options Menu

3) Select Repair Your Computer and press enter

4) Click Next

5) Click Startup Repair

6) Restart your computer when complete to see if that fixed it.

 

 

Windows Vista/7 Startup Repair (GUIDE)


http://www.bleepingcomputer.com/tutorials/tutorial148.html

 

 

 

If that did not work, try a system restore.

 

1) Turn on the computer

2) Start tapping/pressing F8 until you see Advanced Options Menu

3) Select Repair Your Computer and press enter

4) Click Next

5) Click System Restore

6) Restart your computer when complete to see if that fixed it.

 

 

Windows Vista/7 System Restore (GUIDE)


http://www.bleepingcomputer.com/tutorials/tutorial142.html

 

 

 

BEST OF LUCK!
GOD BLESS!

 

 

:)

Customer: replied 3 years ago.
No luck. I keep pressing the f8 key after I start it, and it does nothing, and as I continue it beeps every time I press the f8 key, but nothing else.
Expert:  Anthony Brewster replied 3 years ago.

This must be timed just right...

 

 

1) Turn on the laptop

2) You see the Dell Logo

3) Press/Tap F8, F8, F8, F8 (wait 4 seconds) F8, F8 ,F8, F8 (repeat)

 

 

If that still does not take you to the repair option, another way is to turn on the laptop and after you see the dell boot screen, if you see the windows boot screen with the flying orbs, Press and Hold the power button in to shut if off the hard way. You may need to do this 3 - 5 times before it will say windows was not shut down properly, choose startup repair (recommended)...

 

 

Hope that works!

Customer: replied 3 years ago.
The f8 tapping does not work with the timing, and it doesn't even get to the flying orbs. It goes straight from the Dell logo screen to the blank screen with the flashing cursor top left. Hard shut off many times, and no windows 'not shut off correctly page' just blank page with flashing cursor top left.
Expert:  Anthony Brewster replied 3 years ago.

I see. Do you have a Dell Windows 7 Disc on hand? Also, try this for me...

 

 


1) Turn on the computer

2) Start tapping/pressing F12 to get Boot Menu Options

 

 

Do you get the Boot Menu using F12?

Customer: replied 3 years ago.
I have the boot menu f12 - no disk tho
Expert:  Anthony Brewster replied 3 years ago.

Thanks! Go ahead and run the Diagnostics Test using F12. Perform a Full Scan and let me know if any error codes come back.

 

 

:)

Customer: replied 3 years ago.

I have a message saying 'no problem has been found with the system so far. Do you want to run the remaining memory tests? This will take 30 minutes or more.

 

Shall I put yes?

Expert:  Anthony Brewster replied 3 years ago.

No, thats ok you can close it. So that means your hard drive is not the issue either which is a good thing. Sadly, you will need to re-install Windows, and since the F8 is not working that means we cant access its Recovery Options.

 

You will need to call DELL to order the Recovery Disc, dont worry its Free. After you get that Disc, please follow my EXACT instructions below if you do not want to lose any of your data.

 

 

----------------------------------------------------------------------------------------------------------------------

 

So that no data is lost, I need you to follow my instructions exactly...

 

 

Windows 7 (Guide) with step by step pictures/instructions...

 

http://www.blackviper.com/Articles/OS/Install_7/install_7a.htm

 

 

1) Turn on the computer

2) Start tapping/pressing F12 to get Boot Menu Options (if you have this option)

3) Insert Windows 7 DVD

4) Select DVD/CD-ROM and press enter

5) Press any key to start the installation

 

Now, when you get to the point where it tells you to choose the disk, (Step 8 & 9)...

 

http://www.blackviper.com/Articles/OS/Install_7/images/image2_3.html

 

&

 

http://www.blackviper.com/Articles/OS/Install_7/images/image2_4.html

 

 

 

(DO NOT) delete or format the drivers. Simply click on NEXT and it will pop up a message talking about a folder called Windows.Old where the old OS and Files will be backed up to. When you get back on the destkop, this is how you get your PERSONAL FILES back and you can simply right-click and CUT/PASTE these files back to where they belong.

 

 

1) Click Start

2) Open Computer

3) Open C Drive

4) Open Windows.Old

5) Open Users

6) Open your user profile and here are all your files

 

 

NOTE: When your finished moving your data back over to the new desktop, you will need to DELETE the Windows.Old folder as its wasted disk space as 10GB or more!

 

 

BEST OF LUCK!

GOD BLESS!

 

 

:)

Customer: replied 3 years ago.
I live in the British Virgin Islands, and post takes MONTHS. Is there anywhere I can download this recovery disc?
Expert:  Anthony Brewster replied 3 years ago.

I am afraid now. Dell ships FedEx 2day Express so you should get it quickly.

 

 

http://support.dell.com/support/topics/topic.aspx/la/shared/support/dellcare/en/byphone_prod_vg?c=vg&l=en&s=gen

 

 

Your only other option would be to buy a Retail Copy at a local store.

 

 

:)

Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Anthony Brewster and 7 other Computer Specialists are ready to help you
Customer: replied 3 years ago.
OK thanks
Expert:  Anthony Brewster replied 3 years ago.
Your Welcome!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.