hello sir / madam, I would like to help you , please let me know when you are ready.
are you there Jerry
yes,let's fix it
when you try to send, what ERROR are you getting ?
A TCP/IP error occurred while trying to connect to the server.
Subject 'test'Server: 'smtp.hughes.net'Windows Live Mail Error ID: 0x800CCC15Protocol: SMTPPort: 25Secure(SSL): No
can you change your port number? (do you know how to do it ?)
I think so -- is it under properties on the email account?
in ADVANCED tab. (section)
can you go there, and then change your port number to: 587
and try to send.
say smtp server not responding
did you change it to 587 ?
can you change your outgoing address to: smtp.b.hostedemail.com and leave port number as 587.
got this message
The host 'smtp.b.hostedemail.com' could not be found. Please verify that you have entered the server name correctly.
Subject 'test'Server: 'smtp.b.hostedemail.com'Windows Live Mail Error ID: 0x800CCC0DProtocol: SMTPPort: 587Secure(SSL): NoSocket Error: 11004
are you using norton or avg ?
firewall turned off
can you turn on mcafee firewall.
and then try to send.
got same message as last time should I change address back to smtp.hughes
yes, can you change it to smtp.hughes.net (port number must be 587)
and try to send
Subject 'test'Server: 'smtp.hughes.net'Windows Live Mail Error ID: 0x800CCC15Protocol: SMTPPort: 587Secure(SSL): No
can you go to SERVERS tab. do you see MY SERVER REQUIRES AUTHENTICATION checkbox at bottom ?
it is a checkbox.
is it checked or unchecked?
checked or unchecked?
it seems your mcaffee is blocking the outgoing port. i am not sure. can you start your computer in SAFE MODE WITH NETWORKING? by the way, are you using the computer in question now ?
i am using the computer in question now.
can you start your computer in SAFE MODE WITH NETWORKING ? do you know how to do it
no and what does that do to our connection?
please add this page to your favorites (bookmarks)
when you come back, you can open this page. and we will be able to continue.
Is there a way that we could continue this conversation on Sunday and I would have a laptop available so could use both at same time?
how to start your computer in safe mode with networking: please restart your computer and press F8 continuously. you will see the startup options. please select safe mode with networking
it is not needed, you can add this page to your favorites, so we will be able to communicate again, when you open this page.
OK I will be back in touch on Sunday. Have to leave for a trip right now.
will transcript of this be sent?
yes. it will be in your email too.
Do I accept or save an exit for now?
however you want, you will be able to communicate with me again with both options
should i leave port at 587?
yes, you can leave it as 587.
yes, i am here.
do you still have problems?
is your outgoing port 587 now?
Are you availabile to finish what we started Friday regarding the windows live mail issue I have with not being able to send but can receive?
How do we get into chat?
yes, let's start.
unfortunately we cannot get into chat after entering into "Q&A" mode. can we continue this way?
we can try the safe mode method. do you know how to start your computer in
SAFE MODE WITH NETWORKING ?
No please walk me through that. Also, I have another computer available so that I don't lose you when I do the safet mode with networking. Can you tell me how to access you on the other computer or is that not an issue
oh very nice,
ok, please go to your other computer.
go to your email too. access this website and then login to your account. and go to MY QUESTIONS section and then find this page.
I am now on the other computer
thank you, XXXXX XXXXX you start your other computer in safe mode with networking
can you restart it and press the f8 button repeatedly. you will see the options.
one of them is: SAFE MODE WITH NETWORKING.
doing that now
I did that and it is now open in afe mode with a windows help and support screen up
windows life mail could not bev started. It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. (0x80041161) is the message I get when starting up mail
TCP/IP error occurred while trying to connect to the server
let's check the settings again.
in windows live mail, can you go to ADVANCED tab again.
what is your outgoing port?
please go to SERVERS tab too. what is your outgoing server address?
is MY SERVER REQUIRES AUTHENTICATION checked or unchecked?
port - 587
My server requires authentication is checked
did you get my answer
mail address STMP.hughes.ne
sorry for the delay. i was searching for a solution.
can you please change your smtp address to:
message: The host "mail.hughes.net.cust.b.hostedemail.com could not be found. Pleazse verify hat you have entered the server name correctly. Also, unfortunately "unable to send or receive messages for teh Hughes (scri) account, the connection to the server has failed. Also can't get on internet on other computer. Think Hughes is not working at the moment!
are you unable to visit websites?
for example, is aol working? www.aol.com
no - can 't access the internet
Jerry -- I am back and the internet is back up. I changed the setting as you indicated using mail.hughes.net.cust.b.hostedemail.com and got the same TCP/IP error message as before.
still using port 587
hello, can you change the port to: 25
by the way, is SSL checked or unchecked? (in advanced tab)
please uncheck SSL.
can you change your smtp to:
and port to: 587
and try to send again (uncheck SSL)
please be sure you type smtp.hughes.net (smpt.hughes.net is wrong)
Subject test 3789
windows live maierror ID: 0x800CCC15
can you go to advanced tab again. please check SSL checkbox for outgoing .
also, please change the port number to: 465