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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 2365
Experience:  B.Sc. Computer Science with Honors
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my toshiba satellite a505-s6005 will not leave toshiba leading

Resolved Question:

my toshiba satellite a505-s6005 will not leave "toshiba leading innovation" screen
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi, This is Michelle and i will be assisting you

Michelle :

please let me know since when are you facing this issue

Customer :

im using my old laptop to speak with u...but the issue is...i had to do a force close because windows media player froze....when i went to turn back on..the boot screen stays..i cant press any of the function keys for help..its like its frozen

Michelle :

ok...so is it frozen on on the intial startup toshiba screen or after you reach windows

Customer :

its frozen saying "toshiba leading innovations screen

Michelle :

ok

Michelle :

try this

Michelle :

please release the flea power

to do so..turn off laptop. take battery out as well as unplug the power cord to ensure that no power source is connected to the computer.

hold and press the power button of the laptop for 5-6 seconds.

then alternatively turn on the laptop on both battery and adapter mode and see if it makes any difference.,

Michelle :

let me know the status once done

Customer :

what do u mean alternatively battery and adapter?

Michelle :

that means once try turning it back on with both adapter and battery in

Michelle :

then with either one at a time

Customer :

ok

Michelle :

let me know how it goes

Customer :

nothing...still froze

Michelle :

ok

Michelle :

please restart the system and tap the F8 key on initial system logo.

in the advanced menu select the safe mode option.

login as an administrator

Customer :

ma'am...no key works...restart(pressing the power button) but no function key works

Michelle :

release the flea power once again

Michelle :

remove the battery ac adapter

Michelle :

wait for 5 mins then you press and hold down the power button for 15 seconds

Michelle :

without connecting any power source

Michelle :

wait for 1 more min and then connect just the battery and turn the computer on

Michelle :

that should do the trick

Customer :

like i said...all was working great until my player froze

Customer :

so..u want me to hold power button for 15 sec....with not battery or ac connected?

Michelle :

try the steps i gave

Customer :

ok

Customer :

wow

Customer :

it worked

Customer :

thank you

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 2365
Experience: B.Sc. Computer Science with Honors
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