Hi, This is Michelle and i will be assisting you

please let me know since when are you facing this issue

ok...so is it frozen on on the intial startup toshiba screen or after you reach windows

ok

try this

please release the flea power

to do so..turn off laptop. take battery out as well as unplug the power cord to ensure that no power source is connected to the computer.

hold and press the power button of the laptop for 5-6 seconds.

then alternatively turn on the laptop on both battery and adapter mode and see if it makes any difference.,

let me know the status once done

that means once try turning it back on with both adapter and battery in

then with either one at a time

let me know how it goes

ok

please restart the system and tap the F8 key on initial system logo.

in the advanced menu select the safe mode option.

login as an administrator

release the flea power once again

remove the battery ac adapter

wait for 5 mins then you press and hold down the power button for 15 seconds

without connecting any power source

wait for 1 more min and then connect just the battery and turn the computer on

that should do the trick

try the steps i gave