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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5378
Experience:  Certificate Course In Computer Maintenance
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gateway laptop touchpad wont work. icon at top of keyboard

Customer Question

gateway laptop touchpad wont work. icon at top of keyboard lit
Submitted: 5 years ago.
Category: Computer
Expert:  Sudipto replied 5 years ago.
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Which Icon is lit?
Customer: replied 5 years ago.
It looks like a rectangle (touch pad) with a hand pointing and an X on the hand.
Expert:  Sudipto replied 5 years ago.
Please let me know the exact model no. of the gateway laptop?
Customer: replied 5 years ago.
NV 7802U is the model no. on the back
Expert:  Sudipto replied 5 years ago.
Are you replying from the same laptop?
Customer: replied 5 years ago.
yes
Customer: replied 5 years ago.
I can be at another computer if needed.
Expert:  Sudipto replied 5 years ago.
Can you use any external mouse with the gateway laptop?
Customer: replied 5 years ago.
yes. that is the only way i can use the laptop. external works fine.
Expert:  Sudipto replied 5 years ago.
Ok,then follow the steps below and let me know.

Press Windows Key+R and type devmgmt.msc and press enter.

Device Manager will open up.

Look for "Mice and Other Pointing Devices"

and let me know if you can see any ! or ? mark beside any device name under that.
Customer: replied 5 years ago.
no ! or ?. it says device is working properly
Expert:  Sudipto replied 5 years ago.
Can you see the icon below,on your keyboard?

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Customer: replied 5 years ago.
that is what is lit in red above the keyboard, but i cannot find it on my keyboard or the fn keys
Expert:  Sudipto replied 5 years ago.
There is not need to press any other key,it itself is a touch key,just remove the external mouse then touch that icon and check the issue.