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I saw your posting and would like to try and help.
The error code in question can actually point to several different "root" causes on the system.
Let me ask, do I understand correctly that you can actually boot to the "Ctrl+Alt+Del" to go into Windows, but then the only point that occurs is the unit reboots?
Ok, and great job on the info!
There is a major point in this new info: "... BOOTMGR is missing ..."
That is a major clue to whats going on and what we need to try for this.
Now the next question is important:
Did the CDs come with the computer or did you make those yourself from that same system?
If the above is that you made those CDs, then when you turn on the system, do you see a key, like F11 for Restore?
If you do see a certain key for restore or such, and you tap on that key, what do you see happen?
Ok, yes, lets choose "System Recovery".
I will be here for any questions.
Ok and thank you.
Sometimes I have to double check and also try items to make sure of certain factors. I state such because some indications were that custom made CDs had this issue when trying to restore. I was hoping this was that sort of issue. I state such because many indicate that this issue otherwise could be a bad motherboard.
Now before we start stating that the motherboard is the issue, let me ask some questions:
What was the original issue that had you wanting to restore the unit?
If this was the original issue, then when did this start in regards XXXXX XXXXX frame?
Since this issue started, has the unit worked correctly ever again?
I will advise more based on your feedback. Also, Lets do the F11 again and this time choose "RUN COMPUTER CHECKUP". Lets have that run and see if the diagnostics point to anything.
Will this is a good and bad point.
Ok, so we have bad memory in the system. Although this is bad in of itself, this does also have a good side.
You will have to replace the computer memory to get up and running. The computer memory - relatively speaking, is inexpensive. Thats the good part - if this had been the motherboard, you probably would have been at a point where replacing the whole unit would have been cheaper then just the motherboard.
What is the make and model and I will check on some factors for you. Also, based on some info, I maybe able to get you running again, until you replace the memory.
Ok, this is a major plus.
Ok, how do you feel about opening the unit?
Ok and thank you. A willingness to try is always a plus in life, not just computers.
Read this first before you try:
What I am going to have you do will not damage your computer. Take your time and be tentive, but do not think that one wrong slip will mean no computer at all.
What we are going to do (overview) is open the side of the case and then look to see if you have one or two sticks of memory. If you have two then we are going to try one at a time and see if we can track down which is the "bad" stick.
So lets totally power off the system.
Now you are going to disconnect all cords (make note of where the plug into), EXCEPT for the power cord. Yo want to have that stayed plugged in so that the unit will be grounded for static electricity.
Now one side of the unit will open. Usually (looking from the front) the left hand side. You usually will find one thumb screw at the back of the case for that side panel. Unscrew that thumbscrew and then pull toward the back on the panel. The panel should "pop" out easily.
Now lets look inside.
I need you to find the large main board (motherboard). On that board you will be looking for the memory sticks:
Attachments are only available to registered users.
Now what we need to see is if you have one of these or two?
I will await your response and thank you.
Take your time. I am here to help, not make you feel pressured.
Let me ask, did the unit have a thumb screw(s)?
If yes, and you unscrewed those, then the case should slide toward the back. I have seen them become very "stuck" in place. So a good pull maybe required.
Also, what is the make and model of the unit?
I apologize, I saw that I had already asked such after I responded.
I looked and found this:
Look under the area for replacing memory and you will see how they get the panel open.
They can vary some, but they will all be long and such and look basically like that pic.
Ok, on the motherboard, they will (on most) run up and down (NOT left and right). You should see a fan on the motherboard. Usually, on most, they will be very close to this spot.
They will have white tabs on each side of the stick holding them into the motherboard.
Ask if still unable to locate and I will help all I can.
Lets go to this web site addy:
The page itself for memory is not important. On the right hand side of the page, about half way down is a video link that shows you about the memory sticks.
Lets view that video and see if this does not help you know what your looking at and for.
Ok, so you have three. Great job!
What we are going to do, is remove one at a time. When you remove one, you will then hook up all your cables and power up the system. We want to see if the error goes away. When the error goes away, then that was the bad stick of memory.
Now when you remove one, before you go to the next, you need to place back in the one you had previously pulled out.
You can leave that off.
Yes, I do believe the error code is direct from this "bad" memory stick.
Also, yes, the system will work fine without the one stick. You will have less memory in the system, which will make the unit slower, but otherwise, all should work.
I understand what you have wrote and want to thank you. I can only imagine how frustrating this can be for you.
Ok, I am going to have to ask you to "jump thru more hoops" to track down for sure this issue.
I need you to mark those sticks in some way - 1,2,3. A piece of tape, a black marker, etc.
Now what we need to do is try all three sticks in all three slots. Sticks 1,2,3 in slot 1. Sticks 1,2,3 in slot 2, etc.
What we are trying to determine, is if the slots themselves are out or the sticks.
Take your time and I will be here all day if you have any questions.
You are right, I got tired and frustrated with my computer. After doing all that you outlined for me, my computer started beeping (one long beep followed by one short beep). I finally called HP because I didn't know what was going on. It turned our that of all the machines out there, we have one that is what I would call a "dud." It appears after their diagnostics with me, not only are all three memory boards "bad," but the slots they go in are not good too (i.e. the motherboard). So, I found out the computer was still under warranty and there is no charge to us. I'll be without the computer for three weeks max (including shipping time).
Thank you for your time....many long hours spent....and now no computer for most of February.
I am relieved to know that HP is taking care of their warranty and such. I am sadden by how long the time will be for turn around on the repair - however, I have worked with them many times, and that time frame is normal.
I know the god Lord has a reason for everything and I am sure this is no different. Even of sometimes we do not understand why.
Have a blessed day.