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Hi my name is XXXXX XXXXX I will be helping you
Click on the Menu button on your softphone screen. A drop-down menu will then appear, with different options . Look to see if there is a check mark by the Do Not Disturb option. If there is, then click it again to make the check mark go away and then your phone should ring.
Josh, there is no check mark and no do not disturb option
OK not a problem. Do you have a different phone you can try?
yes, as soon as I can un-pack it
Also do you have a dial tone when you pick up the phone?
Can you dial out?
Yes on both questions
When you have a chance, try an older phone if you have one and test it
Thanks, XXXXX XXXXX have to wait until it re-charges
OK great. Take your time. You can come back to this chat and let me know how it works
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You are welcome