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Josh
Josh, Support Specialist
Category: Computer
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Experience:  5 years as Network Admin, 10+ years of IT support
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Why doesnt my phone ring when I get a call on the Magic Jack.

Resolved Question:

Why doesn't my phone ring when I get a call on the Magic Jack. Since Hurricane Ike, We have moved back to our original location. Do I need to re-register this product
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.

Josh :

Hi my name is XXXXX XXXXX I will be helping you

Josh :

Click on the Menu button on your softphone screen. A drop-down menu will then appear, with different options . Look to see if there is a check mark by the Do Not Disturb option. If there is, then click it again to make the check mark go away and then your phone should ring.

Customer :

Josh,

Customer :

Josh, there is no check mark and no do not disturb option

Josh :

OK not a problem. Do you have a different phone you can try?

Customer :

yes, as soon as I can un-pack it

Josh :

Also do you have a dial tone when you pick up the phone?

Josh :

Can you dial out?

Customer :

Yes on both questions

Josh :

When you have a chance, try an older phone if you have one and test it

Customer :

Thanks, XXXXX XXXXX have to wait until it re-charges

Josh :

OK great. Take your time. You can come back to this chat and let me know how it works

Josh :

You can either save this page as a favorite or you will receive notification via email

Customer :

ok, thanks

Josh :

You are welcome

Expert:  Josh replied 3 years ago.
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Customer: replied 3 years ago.
I tried calling my Magic number from my cell phone after I replaced the the Magic phone with a different one, and I got the answering service on my cell phone. At one time, (before I got the new phone) I had all the
the calls from the Magic Jack rolled over to the cell phone. Could this be the problem ?
Expert:  Josh replied 3 years ago.
It sounds like that could be one of the problems. I would contact MagicJack and have it stopped being forwarded.

Visit this page:

http://www.magicjack.com/techchat/

Enter "Calls are being forwarded" in the search box.

Then select "Start Chat"


You can also log into your account and change call forwarding settings:

http://ow.ly/3Nnvn
Josh, Support Specialist
Category: Computer
Satisfied Customers: 13353
Experience: 5 years as Network Admin, 10+ years of IT support
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Josh
Josh
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5 years as Network Admin, 10+ years of IT support