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Barun
Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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I accidentally uninstalled the Toshiba DVD player from my Toshiba

Resolved Question:

I accidentally uninstalled the Toshiba DVD player from my Toshiba laptop - Model# Satellite A505 S6012 that I bought from Fry’s last May.
Now I can‘t play DVD.
Could you please help me and show me how to re-install it?
Thank you very much.
Submitted: 5 years ago.
Category: Computer
Expert:  Barun replied 5 years ago.
Hi, and thanks for using JustAnswer.

I assume the CD/DVD drive doesn't show up in Start > Computer?

Regards
Customer: replied 5 years ago.
it doesn't show up when i insert a dvd.
Expert:  Barun replied 5 years ago.
Okay. Now, please go to Start, type in devmgmt.msc in the search field and press ENTER. In the Device Manager window that comes up, is your CD/DVD drive listed?

Regards
Customer: replied 5 years ago.
The cd/dvd drive is listed
Expert:  Barun replied 5 years ago.
Okay, double-click on it; does it show up an error code, or is it listed as "working properly"?

Regards
Customer: replied 5 years ago.

I got these msg:

 

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

Expert:  Barun replied 5 years ago.
Okay. Now, please right-click on the CD/DVD drive listing there, and select Uninstall.

Done uninstalling, restart your computer and let Windows automatically detect and reinstall the device accordingly.

Let me know if you are able to get your CD/DVD drive to work all right now.

Regards
Customer: replied 5 years ago.
ok i'll follow your instructions.
Expert:  Barun replied 5 years ago.
Okay. Just add this page to your Favorites first, so as to get right back to me after you restart.

Regards
Customer: replied 5 years ago.
it failed after i restarted my laptop
Expert:  Barun replied 5 years ago.
Did Windows automatically detect and reinstall your CD/DVD drive?

Regards
Customer: replied 5 years ago.

the error msg is

 

device driver software was not successfully installed

MATSHITA BD-CMB UJ141ES failed

Expert:  Barun replied 5 years ago.
I see. Now, in the Device Manager, does the CD/DVD drive show up the same error code as before?

Regards
Customer: replied 5 years ago.
i don't know what you meant. this is the first time to try your instructions.
Expert:  Barun replied 5 years ago.
Now, please go to Start, type in devmgmt.msc in the search field and press ENTER. In the Device Manager window that comes up, is your CD/DVD drive listed?

Regards
Customer: replied 5 years ago.
yes it is listed
Expert:  Barun replied 5 years ago.
Okay; double-click on it; does it show up the same error code as before?

Regards
Customer: replied 5 years ago.
yes the error code 32
Expert:  Barun replied 5 years ago.
Okay, and when did you start having this issue with the CD/DVD drive?

Regards
Customer: replied 5 years ago.
a week ago, i could not play dvd.
Expert:  Barun replied 5 years ago.
I see. Now, before troubleshooting any further, please go to Start > All Programs > Accessories > System Tools > System Restore > Choose a different restore point, then restore your system back to a date and time prior to when you started having this issue with the CD/DVD drive.

Restart thereafter, and let me know if this resolves your issue all right.

If the system restore doesn't complete successfully for some reason, just let me know.

Regards
Barun and 5 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
ok i'll do it thx
Expert:  Barun replied 5 years ago.
Okay, keep me posted.

Regards
Customer: replied 5 years ago.

i've restored the system to 1/24/2011 successfully.

what i should i do now?

Expert:  Barun replied 5 years ago.
An earlier date would have been preferable; now, are you able to use your CD/DVD drive?

Regards
Customer: replied 5 years ago.
i instered a dvd and the dvd player does not show up.
Expert:  Barun replied 5 years ago.
Now, could you try restoring back to an even earlier date, i.e. a couple of weeks back, and let me know?

Regards
Customer: replied 5 years ago.
there are no earlier dates. how do i find the earlier dates?
Expert:  Barun replied 5 years ago.
In the restore window, please check if you can see a 'Show more restore points' checkbox; if so, just check it accordingly.

Regards
Customer: replied 5 years ago.
I restored the system to 1/13/2011. Now the dvd player is restored back and it's working now. Thanks.