Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

my Toshiba laptop P305-S8996E has a black screen with a blue

 
bill's Avatar
  • Answered by:bill
  • Computer Support Specialist
  • Positive Feedback: 95.8 %
  • Accepted Answers: 288
Verified Expert
in Computer

Recent Feedback

Positive
quick answer.
Positive
Bill confirmwd my wordt thoughts my computer needs renewing
Positive
I received just what I needed. Direction! 100%
Positive
quick answer before I even finised question w/3 possibilities/taken to reair
Positive
Quick & clear answer Thanks
Positive
Bill, I do thank you for your knowledge about my issueand your suggestions. I...
Positive
Many thanks for explanation
Positive
fast response

Customer Question

my Toshiba laptop P305-S8996E has a black screen with a blue box saying enter password, but i tried it but didn't except password. I hit the F2 button and got a grey screen with lite blue border with password XXXXX and on the bottom of screen it says enter accepts and under that it says Esc Exit. Can you help me please?

 



Already Tried:
I Tried on-off button by holding it down for 4 seconds & removing battery. I also tried hitting the F2 BUTTON AND Even tried the F12 Button but didn't work.I was just guessing to try to see if i could get it to work.

Submitted: 798 days ago.
Category: Computer
Value: $38
Status: CLOSED
Picture
Expert:  bill replied 798 days ago.

Hello, Thanks for using JustAnswer
Unfortunately the only safe way to reset the bios password XXXXX XXXXX send it back to the manufacture. Because laptops store their bios passwords different than pc so they cannot be easily erased in case they are stolen they will never be able to be used unless unlocked but the manufacture. This is done in the hopes of being able to recover a stolen laptop. Also it helps protect from unauthorized users from accessing data, and it is required by the government for mobile devices to have this feature to protect the device. It is really for the users own good. If this were not the case some one could steal your laptop pull the cmos and reset the password XXXXX have a nice shiny new laptop.

 
Tweet

25 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
The last few days when using the computer to look up real estate, 3/28/2013
Using Incredimail to Export Data and Settings from old computer 3/28/2013
I scan quite a few magazine articles into my computer and store 3/28/2013
Brother DCP-167C Printer. Cannot get scanner to work. I 3/28/2013
I currently have a computer with an Asus M2A-VM Micro ATX motherboard 3/28/2013
unable to open pdf's in Browser 3/28/2013
Incoming phone calls get routed to my computer but my phone 3/28/2013
I cannot get my computer to recognize my scanner/printer. 3/28/2013
I have a new Toshiba P850 with Windows 8. When I typed some 3/28/2013
I am trying to use Nero 12 to transfer video from a Canon Video 3/28/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
201 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC