Hello and welcome to JustAnswer
my name is XXXXX XXXXX i will assist you today
This can often occur when the outbox or sent box has become corrupt
ok what should I do to fix?
close outlook express
do you need any of the emails in your outbox or sent box?
only the last few today
in which folder?
the sent or outbox?
few in sent and there are two in outbox waiting to go out
with outlook open, can you move the ones from your outbox to the drafts folder
just drag them to the drafts folder
i will try now
once you do that let me know
ok the two in outbox now in drafts folder
now close outlook express
then do the following
1. Quit Outlook Express. 2. Right-click Start, and then click Find or Search. 3. Search for the Outbox.dbx file. 4. Right-click the file, click Delete, and then click Yes. 5. Start Outlook Express, and then try to send a message.
ok will try now
let me know what happens
searched all files folders and hidden folders-no such file found
you are using outlook express or outlook?
please go to help and then about
let me know what version
in your outlook express
ok doing now
outlook express 6
are you logged in to your computer as administrator
no not that I am aware of
when you start your computer do you enter a password XXXXX start the computer or no?
do the following then
1. Quit Outlook Express. 2. Right-click Start, and then click Find or Search. 3. Search for *.dbx
let me know if anything comes up
long list of files
do you see an outbox or sent?
yes both outbox and sent
just one? or more than one?
one of each only
delete the outbox.dbx file
make sure outlook express is closed
once you delete
then open outlook express and try sending an email again
I replied to one email and it sent fine
then I tried to send the two in the draft folder-the same error message came
it could be that they are corrupt as well
so I would try creating a new one
copy the text from one of them and past into the new email and send
same error message
can you save the text of those emails to a word document
then delete anything in the sent folder and drafts folder
let me know when you are done
not the sent folder
the outbox folder
now do the following
1. close outlook express
2. Search again for the *.dbx files
3. Delete the outbox.dbx file
4. Open outlook express and try sending a new email to yourself
there is no outbox.dbx file to delete
lets rename the sent.dbx to oldsent.dbx
then open outlook express again and try sending a new email
test email to me went thru fine
now compose a new email to one of the people you were going to send before
and copy paste the text into it
both draft email recipients test emails went thru!
i think we are all set
do you have any other questions for me
should I delete sent file emails after moving those I want to save to draft folders
no need to
if that is it, and no other questions please click the ACCEPT button
positive feedback is appreciated as well
thank you for all your assistance-very helpful!!
you are welcome!