Hi, and welcome to Just Answer. My name is XXXXX XXXXX X will be assisting with your question.
Could you elaborate a bit more please? Where do you get this error message? What is the exact error message that you get?
IE will not open, and each time I attempt it I receive the same response - AppHang.......etc
I seem not to have made myself clear - As I cannot OPEN IE I am unable to carry out your instructions.
Thanks for the clarification.
Please go to Start>Control Panel>Internet and Options>Internet Options > Advanced, and click on the 'Reset...' button present; in the dialog box that comes up, press 'Reset' once again, then restart IE , and check if this resolves your issue all right.
Good Morning, Matt,
I have just woken up and have tried your solution. Yes, it worked But now we have another small problem!
New message reads 'Run time error 216 @ 02C11284. Can you throw any light on this, please?
It goes like this: I open Windows, and then attempt to open IE . A message appears -
"IE has stopped working. Check on-line for a solution and close programme. Close the programme"
I close the programme as instructed. Then a second message appears - "Error - Runtime error 216 02EB1284" I close this message.
At this point I can access IE and Outlook and get on with the day!
Can you explain what is going on, PLEASE.
The problem started when updating my system with one of Microsofts many 'improvements', almost certainly when I moved to XP - I very foolishly told you I was on Vista. I am over 70 and have ever increasing memory loss! Sorry.
Does this help? I have been looking at the record of the automatic updates that are forever being sent through by MS, and have noted that several are shown to have 'failed'. Perhaps I should take more notice of this?
Please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your system back to a date and time when you didn't have this issue.
Let me know how it goes.
I am most reluctant to take such a drastic step. What do I do if it fails? What happens to all the other software on my machine?
I thank you for trying to help, but I now feel we have gone as far as we can at long distance.
System restore is not a drastic step. You can always undo it if it doesn't work and all your data files are safe. It is different to a system recovery which erases all the data from your computer and is irreversible.
So, please try it and let me know how it goes.