Yes computer is 64bit machine.
I purchased HP Pavilion Elite in December 2010.
At first Importer worked OK.
But next time and every time I opened Studio 14 the same message appears.
I am able to use all facilities of the program except for Import
I set computer "Adjust for best performance"
Sound: no Sound Card installed. Using on Board Sound.
AM capture: after clicking Start >Programs>Studio>Tools>after clicking AM Capture Message: Error(NNN) NNN-NNNN Cannot create video capture filter clcket OK, Clicked Devices, V Cirrus Logic USB-DVR2 source. Next clicked Capture Master Stream,
showing 3 options: 1 None, 2.Audio ticked, 3.Video.
In Studio Settings Disabled: Full-Resolution preview, Hardware acceleration, Background rendering. Studio Settings set to "MONO". Restarted Computer.
MSCONFIG: could not find the "Startup items".to turn off the background programs..
Still problem with Import message. I uninstalled/reinstalled the Studio still no luck, the same problem with Studio Import.
On Starting Studio 14 message "Importer has stopped working" I can Edit, but on clicking "Import" The Import is Loading but after 30 seconds message:"Import has stopped working,windows is checkingfor a solution to the problem"
The blue line is moving but the whole lot is frozen i left it for 30 minutes an restarted Computer. Problem not resolved.
I updated the Windows and drivers. NO luck.
Problem unresolved "Importer has stopped working"
On Internet pinnaclesys forums, I find dozens asking the same question how to resolve
" Imporer has stopped working" without solution.
I would have thought that Pinnacle wpould produced a patch to solve this problem
I had been on holidays and busy with other things
I had tried everything to get Importer working.
I uninstalled and reinstalled Studio15 number of times.
Each time I disabled Start up by msconfig,disabled Norton 360 virus check and firewall,and Internet connection.
Disabled in Studio 15 Video and Audio preferences:1. Ful Resolution Preview,
2.Hardware Acceleration, 3. Background Rendering
Set Computer for Best Performance.
I checked System Information Tool: Msinfo32, Software environment, Windows Error reporting.
I found lots and lots of: Fault Bucket XXXXXXXXXX every time referring to Importer.exe
Problem Responce not Available. Report Status 0.
Is it possible that Studio15 is not compatible with 64bits computer
I checked System Information Tool: Msinfo32, Software environment, Windows Error reporting.I paid 28.00 in January
I changed to windows xp sp3, but could not open icon Studio 15.
I restarted computer, started Studio 15, after a while the massage flashed for a short time "Importer has stopped working" the studio opened and editing worked correctly.
When I connected Sony HD Camcorder and clicked Import,the" loading Studio Import" lit up in orange, but after a while same message appeared: Importer has stopped working" windows is checking for a solution to the problem.
The checking continued for a long time freezing the window. it was 11:30pm so I gone to bed. This morning the window was still frozen, I restarted and tried to open Studio,
the same problem returned. Restarted computer, every other program (except for Studio is working perfectly. The problem is shown is Microsoft system information tool by Msinfo32 Windows Error Reporting: Fault Bucket1730840862; Response not available, Problem signature:&Hx000a;P1: importer.exe%Hx000d.followed by 8 lines
of numbers accross the report page finishing with: Report Status: 0
I am travelling to a meeting in London I expect to be back tonight by 10pm