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Matt
Matt, Computer Support Specialist
Category: Computer
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Experience:  BSc (Hons) Software Engineering, 4+ years experience as IT Support
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Brother 7420 MFC quit scanning...it still faxes and prints I

Customer Question

Brother 7420 MFC quit scanning...it still faxes and prints

I restarted both MFC and Computer

I downloaded newest driver

Don't know what else to do

Any idea?
Submitted: 3 years ago.
Category: Computer
Expert:  Matt replied 3 years ago.

Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question.

 

Do you have Windows 7 - 32 bit or 64 bit?

Customer: replied 3 years ago.

Hi Matt............64.........Jim

Expert:  Matt replied 3 years ago.

First of all, please use the uninstall tool given in the link below to remove all printer drivers:

 

http://tinyurl.com/66w2jvg

Then, please visit the link below to download and install the latest Windows 7 (64 bit driver for your printer:

 

http://tinyurl.com/66qfgml

 

Let me know how it goes.

 

Regards.

Customer: replied 3 years ago.
I will do that again if you want but I have already done that
Expert:  Matt replied 3 years ago.
Did you uninstall first using the uninstall tool and did you install the Windows 7 (64 bit version) drivers?
Customer: replied 3 years ago.
Yes that is correct..............I first uninstalled using brothers uninstall tool and then installed the 64 bit win 7 version
Expert:  Matt replied 3 years ago.

Ok, now, try scanning using either of the two methods below:

 

Method one: Scanning with Windows Fax and Scan

1.Click the Windows icon.
2.Click All Programs .
3.Click Windows Fax and Scan .
4.Click New Scan , and then click Scan .

Method two: Scan with Paint

1.Click the Windows icon.
2.Click All Programs .
3.Click Accessories .
4.Click the Paint icon , and then click From Scanner or Camera .
5.Click Scan .

 

Let me know how it goes.

Customer: replied 3 years ago.

First method it sat there with the progress bar but it never moved.

Got 2 error codes

1. Operation could not be compleated (error 0X00000015) The device is not ready

2. Scanning failed Please try to scan image again., if error happens again please restart your computer, and then try again (cc3-205-03031f04

 

Second method I did1-4, paint is opened up, but for the life of me I can't find "From Scanner or Camera"

Expert:  Matt replied 3 years ago.
Sorry, I'm running out of ideas now. I'll open up your question for the other Experts to offer their input.
Customer: replied 3 years ago.

thanks!!

PS I did find the "From printer or Scanner" duh...I never had used paint

 

in any case still no joy

 

Thanks for trying!!!

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