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Hi, and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting with your question.
Do you have Windows 7 - 32 bit or 64 bit?
First of all, please use the uninstall tool given in the link below to remove all printer drivers:
Then, please visit the link below to download and install the latest Windows 7 (64 bit driver for your printer:
Let me know how it goes.
Ok, now, try scanning using either of the two methods below:
Method one: Scanning with Windows Fax and Scan
1.Click the Windows icon.2.Click All Programs .3.Click Windows Fax and Scan .4.Click New Scan , and then click Scan .
Method two: Scan with Paint
1.Click the Windows icon.2.Click All Programs .3.Click Accessories .4.Click the Paint icon , and then click From Scanner or Camera .5.Click Scan .
First method it sat there with the progress bar but it never moved.
Got 2 error codes
1. Operation could not be compleated (error 0X00000015) The device is not ready
2. Scanning failed Please try to scan image again., if error happens again please restart your computer, and then try again (cc3-205-03031f04
Second method I did1-4, paint is opened up, but for the life of me I can't find "From Scanner or Camera"
PS I did find the "From printer or Scanner" duh...I never had used paint
in any case still no joy
Thanks for trying!!!