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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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All my pdf attachments open picture manager How do I fix

Customer Question

All my pdf attachments open picture manager? How do I fix the problem?
Submitted: 6 years ago.
Category: Computer
Expert:  Jerry Hannell replied 6 years ago.

XXXXX XXXXXnell :

hello sir / madam, i would like to help

Jerry Hannell and 4 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 6 years ago.
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Edited by XXXXX XXXXXnell on 1/20/2011 at 7:10 PM EST
Expert:  Jerry Hannell replied 6 years ago.

hello sir,

i will help you,

 

do you have a PDF file on your desktop? if not, can you please put a pdf file to your desktop for testing.

Customer: replied 6 years ago.
What is your solution?
Expert:  Jerry Hannell replied 6 years ago.

do you have a PDF file on your desktop? if not, can you please put a pdf file to your desktop for testing.

Customer: replied 6 years ago.
Yes, I have an email with a pdf file!!!!!!!!!!!1
Expert:  Jerry Hannell replied 6 years ago.

thank you, XXXXX XXXXX please save that pdf file to your DESKTOP.

when done, please let me know

Customer: replied 6 years ago.
It is there!!!!!!!!!!!!1
Expert:  Jerry Hannell replied 6 years ago.

now, please RIGHT CLICK on that file on the desktop and select OPEN WITH....

and then select " CHOOSE PROGRAM " (at bottom)

 

it will show you a list. please select adobe reader from that list.

and press enter. (or OK)

what happens ?

Customer: replied 6 years ago.
When I do this step it opens the file?????
Expert:  Jerry Hannell replied 6 years ago.

it opens properly ? are you able to read your pdf file ?

Customer: replied 6 years ago.
Yes, why can't I review it from Microsoft Outlook?
Expert:  Jerry Hannell replied 6 years ago.

from now on, you will be able to open it from outlook too.

please close outlook. open outlook again. and try to view the pdf file directly from outlook.

Customer: replied 6 years ago.
No, It still opens picture manager?
Expert:  Jerry Hannell replied 6 years ago.

can you double click on the pdf file on desktop.

what happens? (double click)

Customer: replied 6 years ago.
Now that doesn't work?
Expert:  Jerry Hannell replied 6 years ago.
it opened in other program ?
Customer: replied 6 years ago.
No, when I click it to open directly it doesn't work! If I choose the file to open it works?
Expert:  Jerry Hannell replied 6 years ago.
when you select CHOOSE PROGRAM , do you see a checkbox at bottom which says: ALWAYS USE THIS PROGRAM TO OPEN THIS FILE ?
Customer: replied 6 years ago.
Yes
Expert:  Jerry Hannell replied 6 years ago.
can you try again. please select adobe reader, and be sure ALWAYS USE THIS PROGRAM checkbox is checked. press ok .
Customer: replied 6 years ago.
That worked
Expert:  Jerry Hannell replied 6 years ago.

it is working now?

 

Customer: replied 6 years ago.
Yes,
Expert:  Jerry Hannell replied 6 years ago.

happy to hear that it works now.

have a nice day

Regards

Customer: replied 6 years ago.
Thanks
Expert:  Jerry Hannell replied 6 years ago.
you are welcome.

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