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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35210
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Server Response 421 Service not available ; Closing transmissionI

Customer Question

I am still getting this message.

Why?

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'THE DAILY PHOTO FROM MISSISSIPPI Sat her Day Edition            '
Server Error: 421
Server Response: 421 Service not available ; Closing transmission
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Submitted: 5 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 years ago.

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Please try this:

Viet - Computer Tech :

Please click here to optimize internet explorer. Specifically try the following first:


 


Internet Explorer 8



  1. Open Internet Explorer 8.

  2. Click Safety, and then click Delete Browsing History.

  3. In Delete Browsing History area, click Delete.


 



  1. Open Internet Explorer.

  2. Click Tools, and then click Internet Options.

  3. Click the Advanced tab.

  4. Under Reset Internet Explorer Settings, click Reset.


 


 


Whether it works or not, I suggest to download and install Firefox browser: http://www.mozilla.com/en-US/firefox/. Then open Firefox and go to att.com or mail.yahoo.com and login in Firefox and check emails there. Firefox is faster and more reliable. You can use Firefox to go to any website.
Customer: replied 5 years ago.

How come after I did what you said I got this message after trying to send an email?

 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'THE DAILY PHOTO FROM MISSISSIPPI Sat her Day Edition '
Server Error: 421
Server Response: 421 Service not available ; Closing transmission
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

Expert:  Viet - Computer Tech replied 5 years ago.
Can you download and install Firefox browser: http://www.mozilla.com/en-US/firefox/. Then open Firefox and go to att.com or mail.yahoo.com and login in Firefox and check emails there.

Thanks,
-Viet
Customer: replied 5 years ago.
I do not want to download another browser I want you to tell me how to make what I have work. And while your at it explain to me why I am getting these messages.
Expert:  Viet - Computer Tech replied 5 years ago.
Did you do exactly:

Please click here to optimize internet explorer. Specifically try the following first:

 

Internet Explorer 8

  1. Open Internet Explorer 8.
  2. Click Safety, and then click Delete Browsing History.
  3. In Delete Browsing History area, click Delete.

 

  1. Open Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer Settings, click Reset.

Thanks,
-Viet
Customer: replied 5 years ago.

Read this real slow so you understand what I am saying.

 

I did what you said three times, rebooted the computer each time, tryed to send my email and I still get the same 421 error message.

 

Downloading and installing a third party browser is not an option. I want you to tell me how to make my windows email work.

 

Or is it that you will not admit there is an incompatibility issue between att and microsoft

Expert:  Viet - Computer Tech replied 5 years ago.
Sorry about that. Please click here to download and install the latest Internet Explorer version update and check again.
Customer: replied 5 years ago.

THIS COMPUTER WAS BUILT DECEMBER 15TH WITH THE VERY LATEST VERSIONS THAT WERE OUT ON THAT DAY. DO YOU ACTUALLY THINK A NEWER VERSION HAS COME OUT SINCE THEN?

 

 

Expert:  Viet - Computer Tech replied 5 years ago.
Yes, it's Internet Explorer version 9 now (you probably has version 8). Thanks.
Customer: replied 5 years ago.
How is it that I need a version that from what I saw at the microsoft website was still a beta version to make my att email work. Are you now telling me that all the other people that have IE8 need to have this beta version also for their att email to work.
Expert:  Viet - Computer Tech replied 5 years ago.
Well, because there is no normal reinstalling of built IE8 program, like other programs, so just try the version 9 as we have tried everything else. Thanks.
Customer: replied 5 years ago.

Not only are you a smart ass your rude and incompetent. Just answer the question does att email work with IE8 or not and if it does why can't you make it work with my computer.

 

It is bad enough that att is extorting 38 dollars (via just answer) from every customer that is having the same problem with their email and then we all have to waste our time to get something to work that we allready have paid for to work.

 

Thanks

 

Im going to bed I will pick this conversation back up in the morning.

Expert:  Viet - Computer Tech replied 5 years ago.
Sorry about this. It should work, but like I've said I gave all possible solutions but did not work. You can get refund at http://ww2.justanswer.com/help/how-can-i-request-refund to end this.
Customer: replied 5 years ago.

The 421 error is now gone and I now have a new error mesage.

 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'THE DAILY PHOTO FROM MISSISSIPPI Sat her Day Edition '
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

 

How many more error messages can ATT generate while trying to access my email.

Customer: replied 5 years ago.
I have had these problems for months can you help
Customer: replied 5 years ago.

the 421 error is back along with this one also.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Subject 'THE DAILY PHOTO FROM MISSISSIPPI Sat her Day Edition '
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

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