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I have tried both suggestions. In the first case there was not tab for the touchpad.
In the second case, there are two options - HID-compliant mouse and P5/2 Compatible Mouse - neither are highlighted. If I click on either of them a red cross appears on the toolbar. Are either of these the touchpad mouse?
It says device is working properly. Also, I have just identified the P5/2 (or PS/2) mouse as the external mouse which is working when plugged into the computer. It doesn't work in the 7 USB Port Hub. The touchpad doesn't work at all whether the external mouse is plugged in or not.
About week ago. As my external mouse was very old, I bought a new one thinking this would fix the problem. The new mouse is a Microsoft basic optimal mouse which works OK plugged in to the laptop.
The problem is that I need the two USB port on my laptop for my USB ADSL connection and the USB 7 Port HUB so that I can have connection to printer, scanner, etc. Therefore I need to plug the mouse into the HUB and when I do so it won't work.
As the internal touchpad mouse doesn't work at all, I can't do this. and then I am totally without a mouse.
My computer is an ACER Aspire 1640. The external mouse has worked intermitently plugged into the USB HUB when I first bought it.
I have looked inside the extracted folder - but which setup file should I open?
There is a 'Setup InstallShield(R)Setup Launcher InstallShield Solftware Corporation file
and a Setup INX File and a Setup Configuration Settings File?
Unfortunately this last attempt hasn't fixed the problem. The touchpad is shown to be working, but it isn't. I rebooted the computer.
Also the external mouse still won't work when plugged into the 7 Port USB Hub.
Is there anything else I can try?
I wasn't sure about the first option. The ADSL Model is attached by a usb cable to my computer usb port.
I tried system restore, but that didn't work either. I would like to restore it to today's date as my AVG security was only recently installed and it is now needing to be reinstated with the license number.
Can you help me restore the system to the current date before trying anything else?
The system has been restored. There is no change. What next?
Is there anything else I can do? Or can the problem not be rectified?
Thanks for this information. My laptop is almost 5 years old, so maybe that's the problem. But shouldn't the mouse plugged into the 7-Port HUB work?
If not, it means I have the 2 usb ports on my computer used up by the mouse and the ADSL usb cable (the ethernet cable gave out).
Then I don't have a spare port for the HUB which contains all my other devices (external hard drive, printer and scanner).
This means I can't have the internet running at the same time as printer and the external hard drive which is really inconvenient.
I probably need a new computer? What is your advice?
Yes it does. It's plugged into a powerboard.
Thank you so much for this advice. I'm glad I don't have to buy a new computer just now. And I'm pleased that you recommend the Acer brand - I have been pleased with it. I may go and buy a new HUB and see if that fixes anything, although I have a feeling it won't!
Thank you for your help and your patience. I'm wondering if I can send this reply and hit the Accept Answer button as well.