How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

How do I fix error 19992 on Outlook for Mac

Customer Question

How do I fix error 19992 on Outlook for Mac
Submitted: 5 years ago.
Category: Computer
Expert:  Jins M. N. replied 5 years ago.
Can you please provide the details?

Which version of outlook you are using?

Which mail service you are using ? (AOL, Gmail, hotmail ..etc)

Customer: replied 5 years ago.
I am using Microsoft Outlook for Mac 2011, Version 14.0.0 for my main work email. This is what is broken.

I use a hotmail and gmail for my personal email. These are working fine.
Expert:  Jins M. N. replied 5 years ago.
Which service you are using for main work mail? hotmail, gmail or any other?
Customer: replied 5 years ago.
I only use Outlook and then the web mail service (owa) for Outlook provided by the bank... I don't use hotmail or gmail or any of those for work purposes.
Expert:  Jins M. N. replied 5 years ago.
Usually error 19992 related with a server side problem. Can you access the work mail through a web browser? (That is; going to their home page and login to your account )
Can you please contact them with this issue? If they are saying the problem is not with them and you can access the mail through the browser I think we need to do a repair installation of outlook.

Customer: replied 5 years ago.
Yes, I can access my mail through the outlook web access and when I logon at the office via the LAN it works fine. So you think I need to do a re-intallation of Outlook?
Expert:  Jins M. N. replied 5 years ago.
Yes please do a re-installation of outlook.