How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
Type Your Computer Question Here...
James K. is online now
A new question is answered every 9 seconds

My Hotmail account is sending out spam emails to people in

This answer was rated:

My Hotmail account is sending out spam emails to people in my contact list two or three times a day. I have installed Trend Micro Antivirus but I guess the culprit is already in my account. I have ran several full scans and it did find one trojan horse which I deleted but I continue to have this problem on a daily basis. I would like to know how to get rid of this problem without having to change my email address. Also, now Hotmail has blocked me from sending out any real emails because of overusage. Please help. Thanks!!

My name is James

If you still have access to Hotmail , then you need to change your password XXXXX and Security Question

Choose a strong Password XXXXX Like Bofh0077 with uppercase and Numbers

Also Download Malware and Run a Scan

Click Here Get the free Version Blue

Install and Run a scan

and Let me know

Cheers James
Customer: replied 5 years ago.
Sorry I haven't answered but I have just now had time to work on this. I just tried to change my password XXXXX my Hotmail account. It is so complicated that I just gave up. Also I was wondering if there will be a problem downloading the Malware since I already have a virus protector? Thanks!!



Download and Running Malware will be fine , please run a scan


Also we do need to change your password XXXXX so i have made some instructions including screenshots for you


1) Log into Hotmail


In the top next your name click the Arrow down button and the Choose options





Then on the Options Page Click Password XXXXX below , Then enter your OLD password XXXXX create a new one
















































































Customer: replied 5 years ago.

When I click on Hotmail under Account this is the page I get: There's no blank to type in a new password. This is the page I tried to change it on earlier and it gets really complicated.


Windows Live ID
sign in
Retype your password

This helps protect your information. Why?

Enter password
Forgot your password?

Sign in with a different Windows Live ID
Customer: replied 5 years ago.





My computer was sending out spam about every half hour this evening.


I decided to try again and I finally accidentally got the Password XXXXX page to come up.....still don't know how I got it. Anyway...I changed my password XXXXX a "strong" security one; and changed my security question. I installed Malware Bytes Anti-Malware and ran a full scan (see attachment). It has now been about an hour and a half since I ran the scan and it has not sent out any spam emails.


I'm so excited and hope it stays this way. I imagine all my friends will appreciate it too. I will be in touch in a few days to let you know if anything changes. THANKS for your help!!!!!


Malwarebytes' Anti-Malware

Database version: 5537

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.1href="

1/17/2011 3:59:3href=" AM
mbam-log-2011-01-17 (03-59-3href="

Scan type: Full scan (C:\|)
Objects scanned: 260199
Time elapsed: 2 hour(s), 1 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



No Problem please click Accept so i am paid and leave feedback


Cheers James


Customer: replied 5 years ago.
I will check my Hotmail account tomorrow after I get some sleep....and if I don't have any surprise spam emails....I will click the accept button.
not a problem

cheers James
James K. and 4 other Computer Specialists are ready to help you