How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 11928
Experience: 
Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Why is Citrix on my computer?

Resolved Question:

Citrix on my laptop isn't working. I did some Internet Explorer 8 updates on my laptop. Now Citrix isn't recognized. How do I fix this? Here is the error message I get when attempting to log on to my Citrix account on my laptop: MYAR-A18Q-CM+Q/CitrixLogonPoint.

 

Submitted: 4 years ago.
Category: Computer
Expert:  Jason Jones replied 4 years ago.

Computer Extraordinaire:

- Click Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least 3 days before you ran the IE8 updates.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.

JACUSTOMER-wuk99lwf- :

I don't get any dates on the list other than 1/10/11.

JACUSTOMER-wuk99lwf- :

I was stuck at step 3 and could not complete step 3 fully.

JACUSTOMER-wuk99lwf- :

The only date avail in that step was today's and it was about the windows update I had just installed..

Computer Extraordinaire:

Did you try clicking the left arrow to the left of the month January? So you can go back to last month?

JACUSTOMER-wuk99lwf- :

No. let me try that. I did the stupid system restore with that date. So it is in System Restore right now. Can I stop or undo it right now?

Computer Extraordinaire:

No.

Computer Extraordinaire:

Just let it run its path.

JACUSTOMER-wuk99lwf- :

I did click on the arrow, but it was a down or up arrow and only scrolled between ONE date and that’s today's date.

Computer Extraordinaire:

Once it reboots, try a later date.

JACUSTOMER-wuk99lwf- :

Ok, I will let it run.

JACUSTOMER-wuk99lwf- :

I will try a later date, but will need to walk the steps through with you so I don't miss the crucial step again.

JACUSTOMER-wuk99lwf- :

How long will this take to let Sys Res run thru?

Computer Extraordinaire:

The duration varies. It could take a couple minutes to 10 minutes.

JACUSTOMER-wuk99lwf- :

It looks like it’s restarting and going to get back to my user logon page.

JACUSTOMER-wuk99lwf- :

Black screen, cursor waiting, and the motor is running. It's a Toshiba and is just 2 years old I think, maybe older. Something’s happening. I got a tone and windows icon and now the user page is loading.

JACUSTOMER-wuk99lwf- :

I got the user page. Should I log on?

Computer Extraordinaire:

Yes, please.

JACUSTOMER-wuk99lwf- :

Im logging on and letting apps, etc load on bottom bar. Right now it is spinning and saying just 'welcome. Will tell you when it is all loaded up

JACUSTOMER-wuk99lwf- :

The tones and the desktop are on. The bottom bar is not quite loaded up.

JACUSTOMER-wuk99lwf- :

Is there a spinning cursor?

JACUSTOMER-wuk99lwf- :

It says System Restore completed successfully. The system has been restored to 1/10/2011. Your documents have not been affected, and then the close box. By the way, will this next restore ruin all my network settings, WIFI, etc.? I just need Citrix to work again and allow me to log on. Should I try Citrix again first before we head into the System Restore steps?

Computer Extraordinaire:

Yes

JACUSTOMER-wuk99lwf- :

Now it takes too long to load even a network settings window. My network seems to be gone now.

Computer Extraordinaire:

Which part of the network?

Computer Extraordinaire:

Did it erase your profiles?

JACUSTOMER-wuk99lwf- :

What are profiles?

JACUSTOMER-wuk99lwf- :

First I am just trying to get my WIFI or just get ability back to get onto internet.

Computer Extraordinaire:

Wireless profiles.

Computer Extraordinaire:

Well, let’s restore to a time before the updates. Then we can get the laptop back online.

JACUSTOMER-wuk99lwf- :

I am seeing it is connected 'Local only' on the WIFI icon. I have been having issues with this, but maybe that is why Citrix is not working?

JACUSTOMER-wuk99lwf- :

Will do, can you tell me where to start.

Computer Extraordinaire:

Before we started, were you able to access the Internet on the computer?

JACUSTOMER-wuk99lwf- :

Is there a way to tell if a problem is the router (old, tenuous signals) or if there is just some software or hardware issue with my old Toshiba? Which is likely to be a culprit for losing WIFI on this laptop and for glitching up the Citrix regularly? This all started on Sunday. Since then, the WIFI is off and on. Then the cable co came out. It was not the modem. He said it was likely the Toshiba. My imac is fine it wasn't connecting. But it is hardwired to modem and router right now.

Computer Extraordinaire:

- Click Start Button > Programs > Accessories > System Tools > System Restore.
- Choose to Restore to an earlier time > Click Next.

JACUSTOMER-wuk99lwf- :

All I see now are three choices. Undo: Restore Operation and the date and time on that is 1/11/2011 at 1:47:23 a.m.

JACUSTOMER-wuk99lwf- :

The other is 1/11/2011 and says Manual: before IE8 updates messed up Citrix (I created that one)

JACUSTOMER-wuk99lwf- :

The third is 1/10/2011 8:30:08PM and says Install: Windows Vista Service Pack 2

JACUSTOMER-wuk99lwf- :

Those are the only dates I am shown.

JACUSTOMER-wuk99lwf- :

Actually, “Choose to Restore” to an earlier time is actually called "Choose a different restore point"

JACUSTOMER-wuk99lwf- :

The other choice is Undo System Restore: I did not click on that. I clicked on the Choose a diff restore point and it takes me to those three choices above. Do you have any ideas?

Computer Extraordinaire:

Can you click the left arrow that is to the left of the "JANUARY"?

JACUSTOMER-wuk99lwf- :

There is no left arrow to the left of January. There is no "January". Just the three choices in that format of 1/11/2011 1:47:23 a.m. and Undo: Restore Operation.etc.

JACUSTOMER-wuk99lwf- :

The WIFI says local and internet connection now. It is letting me get web access again.

Computer Extraordinaire:

Try your Citrix connection once more.

JACUSTOMER-wuk99lwf- :

Things seem to load slower too. Even the non online pages seem slow and rickety.

Computer Extraordinaire:

Is Citrix working?

JACUSTOMER-wuk99lwf- :

It looks like it is going to cramp up where it has been stopping before.

Computer Extraordinaire:

Do you have the Citrix installation program?

JACUSTOMER-wuk99lwf- :

IE has restricted this site from showing certain content and now it says OOPS! Internet Explorer could not find ctxaac01.ceenta.com. That is the domain for our remote access Citrix. We log on from home to the work app.

JACUSTOMER-wuk99lwf- :

Where would this installation PGM be? Would it be online, or would it be on a CD? Usually only IT at work will install it for.

Computer Extraordinaire:

It may be anywhere. When I worked in IT at an office, I put the installation program on a CD for the employees, but I don't know their policy.

JACUSTOMER-wuk99lwf- :

I think it's at work. He will have to take this in to work and have them do the tweaks and installs. That is usually how he does it. It hasn't been letting him on from home for a few days now.

Computer Extraordinaire:

Yes a reinstall of the Citrix Application and perhaps the creation of new Citrix shortcuts will solve the issue.

JACUSTOMER-wuk99lwf- :

He usually has the IT dept. load it onto our laptop. Could it be doing this because the system at work is down? Or busy? The snow has shut down the offices and the city basically. We are snowed in here. Maybe Citrix is down from the main area?

JACUSTOMER-wuk99lwf- :

Should I Undo the Restore Operation?

Computer Extraordinaire:

If the office's server is down or not online, then you will not be able to Citrix in.

Computer Extraordinaire:

Yes, undo the Restore

Computer Extraordinaire:

Is there someone that you can call and ask if the servers are up?

JACUSTOMER-wuk99lwf- :

What kind of errors should I be getting if the work Citrix is down? Should it just say I can't log in? Or would I be getting these weird error messages? How can I tell if it is just the Citrix system shut down at work, or if it's my ancient and overworked laptop? Is there any kind of default or standard settings that a laptop needs to run properly?

JACUSTOMER-wuk99lwf- :

Oh, no one to call at this hour now. I am sure he can in the a.m. I wish I knew the difference in the error messages. Do you?

JACUSTOMER-wuk99lwf- :

I am waiting for that Restore thing now.

Computer Extraordinaire:

It is hard to know exactly what is causing the failed connection.

Computer Extraordinaire:

In any case, I suggest that one of you get hold of the IT person at work and have him or her reinstall the full Citrix application in totality. It is a touch application.

Computer Extraordinaire:

How is the process going over there?

JACUSTOMER-wuk99lwf- :

I’m getting my logon page back. It’s slow.

Computer Extraordinaire:

What is the status?

JACUSTOMER-wuk99lwf- :

It is much slower now and no Citrix.

Computer Extraordinaire:

It appears that this resolve will see the light of day only after the IT person reinstalls Citrix.

Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 11928
Experience: 
Over 10 years of professional experience.
Jason Jones and 6 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5316
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5316
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8534
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    3212
    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3480
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2014-5-4_221755_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    IT Professional

    Satisfied Customers:

    9069
    Certified support for tech-related issues, including computers, email and software.