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James K.
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Category: Computer
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Experience:  Technical Director of IT Company
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I cannot sign in to my Dell laptop. When I enter my password

Customer Question

I cannot sign in to my Dell laptop. When I enter my password XXXXX following comes up:-

The User Profile Service service failed the logon.
User profile cannot be loaded. and an OK response button which then gives me the empty password XXXXX to fill again.

I have Norton virus protection. McAee ran out 31/12/10 which I have not renewed because the Norton is sufficient?
Your help would be much appreciated .
Madeleine MacCallum
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.

Hello

 

Can you please do this to see if you can log in

 

When the Dell start's Tap F8 > keep tapping a list of options will appear choose safemode with networking

 

you should them at the log in screen see an Administrator account

 

Please log in with that account

 

Let me know if you can get that far

 

Cheers James

 

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